Manually sent confirmation emails in Keap sometimes contain the wrong user signature
Issue Number: 2256510
Issue Status: In Queue
Date Reported:
12/16/2020
Estimated Resolution Date: 1/7/2021
Summary:
The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.
Product Line: Keap
Unable to mark notifications as read in Keap
Issue Number: 2673615
Issue Status: Support Researching
Date Reported:
03/07/2022
Summary:
In Keap, the number of unread notifications listed in the notifications center and the icon on the bottom left don't disappear when messages are read.
Product Line: Keap
Custom Domains do not unlink correctly from existing legacy landing pages when the unlinking process is done from a newly created legacy landing page
Issue Number: 2719144
Issue Status: Support Researching
Date Reported:
05/05/2022
Estimated Resolution Date: 5/26/2022
Summary:
We have been made aware that the process of unlinking a custom domain from a legacy landing page is not working in a specific situation. If a user has a legacy landing page linked to a custom domain and they create a new legacy landing page and want to use that same custom domain on the new one, when the prompt to unlink the custom domain from the original page is followed while editing the new legacy landing page it looks like it successfully unlinks the custom domain from the original legacy landing page (the custom domain information is removed from the original) but it does not actually unlink it, resulting in the custom domain showing the old page even when it is set up on the new one.
Alternative Solution:
The work around for this looks to be going into the original legacy landing page and unlinking the custom domain there first, then trying to link it to the new legacy landing page normally. If you unlink it from within the original page it will unlink and then it can be used on the new page. This issue only seems to occur if you follow the unlinking prompt that shows up in the new page when trying to add the custom domain if you did not go into the original page and unlink it there first.
Product Line: Keap & Max Classic
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Priority
Priority is used to estimate resolution time:
| Priority | SLA | |
|---|---|---|
| Critical | ASAP | |
| Urgent | 3 days | |
| High | 3 weeks | |
| Medium | 6 weeks | |
| Low | 8 weeks |