Issue Number: 3275175

Issue Status: Support Researching

Date Reported:
04/18/2024

Estimated Resolution Date: 5/9/2024

Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.

Product Line: Keap Pro/Max

Issue Number: 3266464

Issue Status: In Queue

Date Reported:
04/05/2024

Estimated Resolution Date: 1/24/2025

Summary:
05/30/2024 11:14 AM MST The performance improvements that were included in the 2.9.16 release did not resolve the issue. Our developers are working to create a new fix to address this issue 05/16/2024 11:46 AM MST A fix to improve performance will be included in our next release with app version 2.9.16 04/05/2024 9:14 AM PST We have received reports of user experiencing delays in loading contacts in the mobile application. We are investigating

Product Line: Keap Pro/Max

Issue Number: 3413767

Issue Status: In Progress

Date Reported:
11/07/2024

Estimated Resolution Date: 11/28/2024

Summary:
There was a recent change with regards to how reports are accessed. This change has either caused or brought into focus an issue where, when a reports search has only one result, the Open Report option from the "more" (3 dots) button next to the report is inaccessible, being covered by the webpage's footer.

Product Line: Keap Pro/Max

Issue Number: 3416357

Issue Status: Review

Date Reported:
11/11/2024

Estimated Resolution Date: 12/23/2024

Summary:
On November 6th, changes to the reports page were implemented which resulted in rows no longer being clickable on the Reports page. Instead, users now have to click on the 3 dots to the right of the report name and open the report from that menu.

Product Line: Keap Pro/Max

Issue Number: 3423379

Issue Status: Support Researching

Date Reported:
11/20/2024

Estimated Resolution Date: 12/11/2024

Summary:
We have identified an issue where fulfillment reports have been getting stuck in the "Waiting" status and not processing, resulting in Fulfillment Report emails not sending and the Fulfillment Jobs dashboard widget not populating correctly. This does not affect Fulfillment sent from Automations, only from the E-Commerce Settings -> Fulfillment Report section. At this time we have resolved the issue for new orders, but we are working to determine how to resolve the already impacted orders.

Product Line: Keap Pro/Max

Issue Number: 3340919

Issue Status: In Progress

Date Reported:
07/25/2024

Estimated Resolution Date: 8/15/2024

Summary:
When some users are navigating to their appointments they are unable to view or create Appointment Booking Links. They will get an error message saying, "Problem loading the calendar details for all active users. You won't be able to manage user's booking links at this time. Reload the page or contact support if the problem continues." Attempting to create a new booking link will proceed as normal until Step 3, where it errors.

Alternative Solution:
Keap Support can disable the multiuser appointment booking links feature. This allows all users to create and manage their own booking links, but prevents ALL users from being able to use the new multiuser feature to view others' booking links and appointment types. Disabling this flag also removes the ability to add Appointments Booking Links via email messages sent from the contact record.

Product Line: Keap Pro/Max

Issue Number: 3437744

Date Reported:
12/27/2024

Summary:
We want to alert you to a phishing email that a few of our customers received recently. The fraudulent email, sent from a @kartra.com domain, references an account suspension due to a large volume of bounced messages. DO NOT CLICK ANY LINKS PROVIDED IN THE EMAIL. Phishing scams are unfortunately becoming more prevalent. For those who may not be familiar, phishing occurs when criminals attempt to deceive people through emails, text messages, or phone calls in order to obtain sensitive information. Their ultimate goal is often to direct you to a fraudulent website. We have not identified any link between the integrity of Keap systems and these phishing efforts by bad actors.

Alternative Solution:
To protect yourself, we urge you to always verify the legitimacy of emails before taking any action. For example, always check the domain of any links within an email before clicking, as well as the domain of the email sender. If you encounter any suspicious emails claiming to be from Keap, please forward them to [email protected] so our team can investigate. Your security is our top priority, and we appreciate you helping us combat these fraudulent activities.

Product Line: Keap Pro/Max

Issue Number: 3442925

Issue Status: Support Researching

Date Reported:
01/10/2025

Estimated Resolution Date: 2/21/2025

Summary:
We have identified an issue where if an existing contact with no country selected in their address fields visits a landing page via a link in a Keap email, and that landing page has a state address field, the options in that drop down will not display state options. We are currently investigating.

Alternative Solution:
At this time, current workarounds are to set a country field on the contact manually, or have the contact visit the landing page using just the landing page URL, and not the custom link from a Keap email which appends their identifying info to automatically populate info from their existing contact record into the form.

Product Line: Keap Pro/Max

Issue Number: 3445588

Date Reported:
01/16/2025

Summary:
We are reaching out to inform you about an upcoming migration as part of our efforts to enhance the reliability and performance of the Convrrt platform. This migration is scheduled to take place over the weekend, starting from Friday 31st January 2025 at 11:59 PM GMT+1 and is expected to be completed by Sunday 2nd February 2025 at 11:59 PM GMT +1. During this period, the platform, including published landing pages, may experience a downtime of up to 3 hours. What to Expect: - Affected Services: Access to the Convrrt platform and published landing pages may be temporarily unavailable. - Planned Maintenance Window: - Start: Friday, 31st January 2025, 11:59 PM GMT+1 - End: Sunday, 2nd February 2025 , 11:59 PM GMT +1 We recommend that you plan any critical activities around this maintenance window to avoid potential disruptions. Additional Changes: As part of this migration, the following updates will apply: - - Custom Domains in Staging Environments: Connecting custom domains to staging environments will now require using a unique domain, different from the publishing domains used in production. - Preview URLs for Staging: If you choose not to connect a custom domain for staging, you can continue to preview pages using the provided preview URLs. We apologize for any inconvenience this may cause and appreciate your understanding as we work to improve our infrastructure. If you have any questions or concerns regarding this migration, please feel free to reach out to us. Best regards, The Convrrt Team

Product Line: Keap Pro/Max

Issue Number: 3445619

Issue Status: Support Researching

Date Reported:
01/16/2025

Estimated Resolution Date: 2/6/2025

Summary:
01/16/2025 4:12 PM MST Users with an apostrophe in their username cannot view automations while toggled to the new builder. We are investigating

Alternative Solution:
The only workaround is to disable the new automation builder

Product Line: Keap Pro/Max

Issue Number: 2991782

Issue Status: In Queue

Date Reported:
03/28/2023

Summary:
When trying to download a file under a records the first time, it will redirect to the home page. Will have to go back and try again for it to work.

Product Line: Keap

Issue Number: 3245339

Issue Status: Stage

Date Reported:
03/08/2024

Estimated Resolution Date: 4/19/2024

Summary:
We have identified an issue which occurs specifically when using the new Keap Ultimate interface. If you enter an automation and you view the reporting, then try to view the active contacts, queued contacts, or contacts that have gone through the sequence recently, the first time the application runs the report you are met with an error which reads "An unexpected error has occurred. If this problem persists please contact support". If you click the "Back to Campaign" link at the top of the page and try to view the report again, it will work correctly until you leave and re-enter the automation builder. We are currently investigating.

Alternative Solution:
If users click the "Back to Campaign" link at the top of the page and then try to view the report again, it will work correctly for sequences in the automation until they leave and re-enter the same automation, or a different one.

Product Line: Keap Ultimate

Issue Number: 3346764

Issue Status: Support Researching

Date Reported:
08/02/2024

Estimated Resolution Date: 9/14/2024

Summary:
When a newer Keap Public Form is set up with the option "Redirect to URL" on form submission, that form will submit, but fail to redirect properly when filled out using an iPhone. If popups are fully blocked, this may look like nothing happened after clicking "submit". If popups are at least partially enabled, it will show that a popup has been blocked or work as intended. So far this behavior seems to be limited to iPhones, as we were not able to replicate with popup-blocker browser extensions. Visitors can redirect as intended by allowing popups.

Product Line: Keap Pro/Max

Issue Number: 3321934

Issue Status: In Progress

Date Reported:
06/26/2024

Summary:
If a user makes a change to an automation, and then clicks to exit the automation too quickly, the recent changes may not be saved.

Alternative Solution:
Wait until the "Saved at ..." appears before exiting the automation. This may take up to a minute.

Product Line: Keap Ultimate

Issue Number: 3391657

Issue Status: Support Researching

Date Reported:
10/07/2024

Estimated Resolution Date: 11/19/2024

Summary:
If a landing page with a form is copied, and then that copied landing page has the form renamed, the original name will still display when selecting the form on the Landing Page goal in an automation. This issue does not affect apps using Max Classic interface.

Product Line: Keap Pro/Max

Issue Number: 3430899

Issue Status: Support Researching

Date Reported:
12/05/2024

Estimated Resolution Date: 1/16/2025

Summary:
When a user is toggled to Ultimate and they try to log out, they will get a brief 401 error pop-up message and be redirected to their application.

Alternative Solution:
Logout under the Classic interface

Product Line: Keap Pro/Max

Issue Number: 3369202

Issue Status: In Queue

Date Reported:
09/05/2024

Estimated Resolution Date: 1/17/2025

Summary:
When emails in a sequence are copied, if they include a tag associated with a link/button and it is replaced with another tag, the copy of the email will tag the contact with both the new and the old tag

Product Line: Keap Pro/Max