Issue Number: 3107396

Issue Status: Support Researching

Date Reported:
09/19/2023

Estimated Resolution Date: 9/19/2023

Summary:
Update 6::00am MST, Thursday 9/21/2023 Our product team is continuing to work on identifying all affected applications and invoices, and identifying a plan on how to correct the data for customers. We will share an update as more information is available. Update 9::00pm MST, Tuesday 9/19/2023 Our product team has identified the issue, and has taken action to prevent any invoices going forward from experiencing this. They are still working to identify all affected applications and invoices, and to identify a plan on how to correct the data for customers. We will share an update as more information is available. We have identified an issue which occurs when a customer pays for an invoice with a future due date using Stripe via the invoice link. This results in a successful payment being charged in Stripe, but no payment is shown inside of the invoice in Keap. We are currently investigating this issue.

Alternative Solution:
Currently, the only work around would be to have a customer provide their CC info directly to a user and make the payment manually in the invoice inside of the Keap application. This issue affects customers trying to pay the invoice via the invoice link.

Product Line: Keap

Issue Number: 3040596

Issue Status: In Progress

Date Reported:
06/07/2023

Estimated Resolution Date: 6/28/2023

Summary:
After connecting a custom domain for landing pages, users should see a section to edit/remove a custom domain while publishing a new landing page. This section does appear when publishing in Keap, but it doesn't appear in Max Classic.

Product Line: Max Classic

Issue Number: 3069454

Issue Status: In Progress

Date Reported:
07/20/2023

Estimated Resolution Date: 8/10/2023

Summary:
9/14/23 11:00 AM POST Our development team, and other teams, have made several product updates and communications to ensure users are aware of industry changes with local phone numbers and 10DLC registration. Many users have successfully registered their phone numbers and are no longer experiencing this issue. Work is continuing to register any remaining users and to improve the registration process for future users. 8/8/23 5:45 PM PST Thank you everyone for your patience. our development team is still working with our carrier to resolve this issue. Updates will be provided here as they become available. 7/20/23 3:13 PM PST When an application uses a local phone number for their KBL, and their number isn't 10DLC registered, then some messages are not received. Our development team is aware of this and are working towards a solution.

Alternative Solution:
This issue shouldn't happen to all messages so a possible workaround is for customers to resend the message.

Product Line: Keap

Issue Number: 3104174

Issue Status: Support Researching

Date Reported:
09/13/2023

Estimated Resolution Date: 10/4/2023

Summary:
When a user tries to set up their custom subdomain for the new landing page builder, after confirming, it will revert to the domain page with the subdomain not being set up.

Alternative Solution:
Would be to use the Keap hosted URL

Product Line: Keap

Issue Number: 3102599

Issue Status: In Progress

Date Reported:
09/11/2023

Estimated Resolution Date: 10/2/2023

Summary:
When users try to set up their custom domain for their landing page in the new builder, they will get an error, "Create Custom Domain Error."

Alternative Solution:
Use the Keap hosted URL

Product Line: Max Classic

Issue Number: 3101369

Issue Status: In Queue

Date Reported:
09/08/2023

Estimated Resolution Date: 9/29/2023

Summary:
When a user searches for a contact and clicks "Enter" after typing the name, an error screen will show, "signin.infusionsoft.com redirected you too many times."

Alternative Solution:
Click on the name instead of pressing "Enter"

Product Line: Keap

Issue Number: 3108931

Issue Status: Support Researching

Date Reported:
09/21/2023

Estimated Resolution Date: 10/12/2023

Summary:
We have identified an issue where easy automation triggered by deals moving into a stage is not triggered when a a user deletes a stage from the pipeline, and uses the prompt to move the deals from that stage into a different stage. If deals moving into that new stage would normally trigger easy automation, it does not if these specific steps are taken. We are currently investigating this issue.

Alternative Solution:
The workaround for this would be to move the deals manually from the stage you want to delete into the stages where you want them to go prior to deleting the stage, if there are easy automations triggered by those deals entering the other stages.

Product Line: Keap

Issue Number: 3099757

Issue Status: Review

Date Reported:
09/06/2023

Estimated Resolution Date: 9/27/2023

Summary:
In the new landing page builder, after adding a Google Analytics Tracking Id and/or a Facebook Pixel Id, the fields are erased after publishing the landing page.

Product Line: Keap & Max Classic

Issue Number: 3110484

Issue Status: Support Researching

Date Reported:
09/22/2023

Estimated Resolution Date: 10/13/2023

Summary:
We have identified an issue where some users are unable to save changes to the settings in the "Currency" tab of the Sales Settings inside Keap Pro/Max because the "Update currency settings" button is not displaying. We are currently investigating this.

Alternative Solution:
Currently there is no workaround for users to perform in application.

Product Line: Keap

Issue Number: 3040826

Issue Status: In Progress

Date Reported:
06/07/2023

Estimated Resolution Date: 7/19/2023

Summary:
6/7/23 3:25PM In outlook desktop it seems that appointment link and file download buttons created in broadcast templates are stretched out.

Product Line: Max Classic

Issue Number: 3087858

Issue Status: In Queue

Date Reported:
08/17/2023

Estimated Resolution Date: 9/28/2023

Summary:
08/17/2023 9:27 AM PST We have received reports of clicking the Request review in the lower left corner of the Reviews dashboard widget, displaying an empty pop up that will not close. We are investigating.

Alternative Solution:
The best workaround is to use the Copy link option in the lower right corner of the widget, and send an email to the contact containing the link

Product Line: Keap

Issue Number: 3100593

Date Reported:
09/07/2023

Summary:
When users edit the URL handle in the new landing page builder, it will cause a redirection error when trying to access a linked sub-page.

Alternative Solution:
Make another landing page dedicated to a thank you page and link in the form. Or link the URL with the new handle instead of the sub-page.

Product Line: Keap

Issue Number: 3100188

Issue Status: Support Researching

Date Reported:
09/07/2023

Estimated Resolution Date: 10/19/2023

Summary:
The analytics feature was removed in July 2023, along with the buttons in the reporting section. But, there is still a button on the Pipelines page in Keap. Clicking that button causes an error message to appear for users.

Product Line: Keap

Issue Number: 3110192

Issue Status: Support Researching

Date Reported:
09/22/2023

Estimated Resolution Date: 11/3/2023

Summary:
9/22/23 9:18AM Legacy Broadcast Emails are triggering 2 Spam errors "Long block of hidden text - bayes poison?” and “header says 7bits but body disagrees"

Alternative Solution:
Broadcasts will send. Please ignore the errors and send your broadcast

Product Line: Max Classic

Issue Number: 2991782

Issue Status: In Queue

Date Reported:
03/28/2023

Summary:
When trying to download a file under a records the first time, it will redirect to the home page. Will have to go back and try again for it to work.

Product Line: Keap