Issue Number: 3275175

Issue Status: Support Researching

Date Reported:
04/18/2024

Estimated Resolution Date: 5/9/2024

Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.

Product Line: Keap Pro/Max

Issue Number: 3555286

Date Reported:
01/28/2026

Summary:
Published landing pages may appear blank in the editor, even though they still display content on the live published link. The editor may show no content, but the live page continues to render the previously published version.

Product Line: Keap Pro/Max

Issue Number: 3565069

Issue Status: In Development

Date Reported:
03/06/2026

Summary:
The API team is managing issues coming from multiple sources such as the developer forum, the API Facebook group and the Community Chat. As those issues are brought forward the API team will triage them and share them with the owning teams to resolve. We are tracking those issues at the link below. This information will provide tracking on endpoints identified as potential blockers to XMLRPC value parity to our user/developer community. https://learn.thryv.com/hc/en-us/articles/42745881470477-Keap-REST-v2-API-known-issues-tracker

Product Line: Keap Pro/Max

Issue Number: 3565621

Date Reported:
03/09/2026

Summary:
When a user attempts to place an outbound call in the mobile app, the application crashes.

Product Line: Keap Pro/Max

Issue Number: 3560909

Issue Status: Support Researching

Date Reported:
02/18/2026

Estimated Resolution Date: 3/11/2026

Summary:
Certain users have reported the inability to login to the Keap Mobile App following a transition to the Thryv login flow. After first entering their email on the main login screen then tapping the "Login" button, users are redirected to a blank white page at login.labs.thryv.com. At this point, they are unable to progress or continue logging into the Keap Mobile App.

Product Line: Keap Pro/Max

Issue Number: 3572908

Issue Status: Done

Date Reported:
04/09/2026

Summary:
Pipeline deals created via automation and using merge fields may not work correctly in all apps. Apps experiencing this issue will notice that deals created in this way will show the merge field itself, rather than the intended data. For example, created deals where you intended to use the contact's first name will show [[contact.first_name]] instead of the first name of the contact.

Alternative Solution:
- Use the ~~ merge field format. These values would have to be manually typed or copied from other builders. - Reach out to Keap Support to turn off the automation.builder.in.keap feature flag

Product Line: Keap Pro/Max

Issue Number: 3579699

Date Reported:
05/13/2026

Summary:
5/20/2026 Update on Microsoft Delivery Issues We are currently seeing significantly improved delivery to the Microsoft network. We are still in active communication with Microsoft regarding the user segments that were triggering rate limiting, and we have made targeted adjustments on our side to help stabilize performance. Microsoft has also provided some temporary flexibility on the throttling we were experiencing. Root Cause The issue was driven by a combination of factors: -Inconsistent sending volume across certain hours and days. -Spikes in user spam complaints during those same periods. -Microsoft’s rate limiting, which reduces accepted mail volume; when complaint rates rise during these windows, the impact is amplified. Because fewer messages are accepted during throttling events, each spam report carries more weight against our reputation. This created a feedback loop where volume instability and complaints compounded each other. Path Forward We are continuing to work closely with Microsoft to fully restore our standing. Our actions moving forward include: -Tightening hourly and daily volume consistency across our IP ranges. -Ongoing review and adjustment of traffic distribution to avoid localized spikes. -Working directly with the users generating higher-than-normal spam complaints to address root causes. -Maintaining active monitoring of Microsoft-specific delivery signals and making real-time adjustments as needed. While we are not yet fully out of the woods, we are in a much stronger position today, and delivery performance is trending positively. 5/13/2026 We are currently experiencing delivery issues when sending mail to the Microsoft Email network from a subset of our shared IP pool (208.76.24.0/24). Messages sent from these IPs are being temporarily rate-limited, which results in initial soft bounces. Many messages are successfully delivered on retry, but a portion are not, ultimately timing out after our retry window expires. We make several delivery attempts over a 12-hour period after the initial soft bounce. If the destination servers continue to defer the message, it is removed from the retry queue. Mail sent from this range is historically among our strongest-performing traffic, and the bounce codes indicate the issue is tied to mail volume and/or complaint-rate fluctuations—both of which Microsoft is highly sensitive to. Affected domains: hotmail.com msn.com outlook.com live.com We have already engaged with the Microsoft team, but this remediation process is currently moving slowly, and we do not yet have an ETA for improvement.

Product Line: Keap Pro/Max

Issue Number: 3580203

Date Reported:
05/15/2026

Summary:
We have identified an issue where when editing the "Recurring Amount" in an existing Recurring Payment, if a user deletes the some or all of the field value and then enters in a new amount the field may behave incorrectly and not reflect the correct amount being typed. We are currently investigating.

Alternative Solution:
Users can copy and paste the desired price into the "Recurring Amount" field to avoid any of the unexpected field behavior and issues. If editing the actual number in the field, it has to be edited very particularly to reflect the changes correctly. We'd recommend highlighting one number at a time and replacing that individual number one by one to avoid issues.

Product Line: Keap Pro/Max

Issue Number: 3430899

Issue Status: Support Researching

Date Reported:
12/05/2024

Estimated Resolution Date: 1/16/2025

Summary:
When a user is toggled to Ultimate and they try to log out, they will get a brief 401 error pop-up message and be redirected to their application.

Alternative Solution:
Logout under the Classic interface

Product Line: Keap Pro/Max

Issue Number: 2402290

Issue Status: In Development

Date Reported:
04/16/2021

Estimated Resolution Date: 3/4/2026

Summary:
3/23/26 5:22pm Fix was reverted from a new issue occurring. The product team is continuing to work on this and updates will be provided as soon as possible. 4/16/21 5:53PM We have found that when you try to duplicate check a large number of contacts (150K+) the action will error out with an error "ERROR: Didn't process enough"

Product Line: Keap Ultimate

Issue Number: 3550250

Issue Status: Support Researching

Date Reported:
01/07/2026

Summary:
When selecting to use a contact's information to send a test email, line breaks (added with Enter on keyboard) are stripped from the sent email.

Alternative Solution:
Using SHIFT + Enter, instead of only Enter, will add a different type of line break and prevents the issue.

Product Line: Keap Pro/Max

Issue Number: 3579114

Issue Status: Support Researching

Date Reported:
05/11/2026

Summary:
When editing a Quote in Pro/Max and typing in either the Notes or Terms sections, users may notice that after typing then pausing for a second or so, their cursor is no longer in the text field. This can result in frustration as users may have to repeatedly click back into the Notes or Terms field to continue typing.

Alternative Solution:
The issue occurs when users pause while typing for roughly 1 second, triggering the auto-save feature to save changes. As such, it can be avoided by typing at a consistent pace, or by copy/pasting content typed using another source into the Notes and Terms fields.

Product Line: Keap Pro/Max