Issue Number: 2941246

Issue Status: Support Researching

Date Reported:
01/26/2023

Estimated Resolution Date: 2/16/2023

Summary:
We have been made aware of an issue in which some payments sent to Authorize.net may be flagged as Suspicious Transactions when a Keap IP address is sent with the payment instead of the customer's IP address. This can happen when orders are created in ways where the contact is not directly performing the transaction, such as orders created via the Create Order process in a campaign sequence, Order action sets, and so on. We are currently investigating this.

Product Line: Keap & Max Classic

Issue Number: 2978134

Issue Status: Support Researching

Date Reported:
03/09/2023

Estimated Resolution Date: 3/30/2023

Summary:
We are aware of an issue affecting Keap Checkout Forms in Pro/Max for users using Stripe as their payment processor. When a customer attempts to purchase a recurring product through a Keap Checkout Form and they are using a 3dsecure credit card, duplicate recurring payments are being set up. We are currently investigating this issue.

Alternative Solution:
At this time, the workaround would be for a user to email an invoice to the customer for the recurring payment, instead of having them use a Checkout Form. This issue is not occurring when paying via an invoice directly, even with a 3dsecure card and Stripe as the payment processor. It is only happening when utilizing a Checkout Form to process the payment.

Product Line: Keap

Issue Number: 2941308

Issue Status: Support Researching

Date Reported:
01/26/2023

Estimated Resolution Date: 2/16/2023

Summary:
03/20/2023 9:00 AM MST Our developers are still working on identifying the cause for this issue 01/26/2023 3:38 PM MST We have received reports of some users still being prompted to set up a Keap Business Line, after completing the steps to set up a Keap Business Line Number. We are investigating

Alternative Solution:
The only workaround is to choose a new number. But taking this step will cause an issue with attempting to verify the trusted number, as it will display an error "This number is already registered". The only way to fix this additional issue is to download the Keap Mobile App, add an additional trusted number, remove the original trusted number, add the original trusted number again, verify the original trusted number, and remove the additional trusted number.

Product Line: Keap

Issue Number: 2961592

Issue Status: Support Researching

Date Reported:
02/17/2023

Estimated Resolution Date: 3/8/2023

Summary:
For some recurring orders paid using Stripe, and created between Jan 19th and Feb 2nd 2023, the initial payment is successful but the next cycle doesn't attempt to charge.

Product Line: Keap

Issue Number: 2829895

Issue Status: In Progress

Date Reported:
09/21/2022

Summary:
When users complete the eligibility check, LOA, billing agreement, and submit a port in request via the mobile app, they see a success message, but the request isn't fully submitted, and the porting process isn't started.

Product Line: Keap

Issue Number: 2948451

Issue Status: Support Researching

Date Reported:
02/03/2023

Estimated Resolution Date: 3/17/2023

Summary:
We became aware of an issue users experienced where their contacts were actually being charged the full total of an invoice when the user was only trying to process a partial payment and not the full amount. To be clear, this issue is not currently occurring at this time, as we have undone some changes that were made which looked to be the root cause of this. If users often process partial payments on invoices and you use Stripe, users can cross check recent orders in your Stripe account to see if you experienced any instances of this.

Alternative Solution:
A work around is not currently needed at this time because the issue is no longer occurring.

Product Line: Keap

Issue Number: 2970092

Issue Status: Support Researching

Date Reported:
02/27/2023

Estimated Resolution Date: 4/10/2023

Summary:
We have been made aware of an issue that is occurring where Referral Partners do not appear to be receiving email notifications of Leads and Sales, even when the settings within the application are set correctly to notify them. Everything else regarding the functionality of Referral Partners is working correctly (assigning to contacts, assigning to sales, generating commissions, etc). This only appears to be an issue with the email notifications. We are currently investigating this issue.

Alternative Solution:
There is no direct workaround within the Referral Partners features at this time.

Product Line: Max Classic

Issue Number: 2976358

Issue Status: Support Researching

Date Reported:
03/07/2023

Estimated Resolution Date: 4/18/2023

Summary:
3/7/23 12:22 PM Keap Pro/Max: Landing Page Apply Effects "Corners" option only allows one saved edit, after that the corners become pixelated. Replacing the image directly from the block will then also have the same edges get pixilated.

Alternative Solution:
You will need to create a new image block and replace it with the existing one.

Product Line: Keap