Issue Number: 3149477

Issue Status: Support Researching

Date Reported:
11/17/2023

Estimated Resolution Date: 11/20/2023

Summary:
11/17/23 3:28PM We have found that in Max/Pro apps, Recurring Invoices paid on Checkout forms with PayPal Smart buttons fail to transact on the next bill date due to Paypal data not transferring to the recurring order information

Alternative Solution:
None

Product Line: Keap

Issue Number: 3069454

Issue Status: In Progress

Date Reported:
07/20/2023

Estimated Resolution Date: 8/10/2023

Summary:
9/14/23 11:00 AM POST Our development team, and other teams, have made several product updates and communications to ensure users are aware of industry changes with local phone numbers and 10DLC registration. Many users have successfully registered their phone numbers and are no longer experiencing this issue. Work is continuing to register any remaining users and to improve the registration process for future users. 8/8/23 5:45 PM PST Thank you everyone for your patience. our development team is still working with our carrier to resolve this issue. Updates will be provided here as they become available. 7/20/23 3:13 PM PST When an application uses a local phone number for their KBL, and their number isn't 10DLC registered, then some messages are not received. Our development team is aware of this and are working towards a solution.

Alternative Solution:
This issue shouldn't happen to all messages so a possible workaround is for customers to resend the message.

Product Line: Keap

Issue Number: 3108931

Issue Status: Support Researching

Date Reported:
09/21/2023

Estimated Resolution Date: 10/12/2023

Summary:
We have identified an issue where easy automation triggered by deals moving into a stage is not triggered when a a user deletes a stage from the pipeline, and uses the prompt to move the deals from that stage into a different stage. If deals moving into that new stage would normally trigger easy automation, it does not if these specific steps are taken. We are currently investigating this issue.

Alternative Solution:
The workaround for this would be to move the deals manually from the stage you want to delete into the stages where you want them to go prior to deleting the stage, if there are easy automations triggered by those deals entering the other stages.

Product Line: Keap

Issue Number: 3073559

Issue Status: In Queue

Date Reported:
07/27/2023

Estimated Resolution Date: 8/17/2023

Summary:
When setting the permissions to "No" for "Can view: Marketing, Sales, Order, Referral Partner, and Administrative Reports", it is still allowing access to those reports in the Reports column.

Product Line: Max Classic

Issue Number: 3110530

Issue Status: Support Researching

Date Reported:
09/22/2023

Estimated Resolution Date: 10/13/2023

Summary:
When users type in their email to log into their mobile app, they are logged out.

Alternative Solution:
Log into desktop or use another device that allows Touch Id

Product Line: Keap

Issue Number: 3131486

Date Reported:
10/25/2023

Summary:
10/30/23 5pm MST Update: We are still working with our Carrier on this issue. We are aware of an issue with our text messaging service where some verified local KBL numbers are still having trouble sending messages to customers who use T-Mobile or its affiliates as their carrier. We are working with our providers to resolve this issue.

Product Line: Keap

Issue Number: 3142433

Date Reported:
11/08/2023

Summary:
We are aware of an issue with our text messaging service where some Toll-Free Keap business Line numbers are unable to send text messages while they are pending verification. We are working with our provider to quickly restore this functionality and provide a clear indication of each phone number's Verification status and ability to send text messages.

Product Line: Keap

Issue Number: 3087858

Issue Status: In Progress

Date Reported:
08/17/2023

Estimated Resolution Date: 9/28/2023

Summary:
11/17/2023 8:29 AM MST Our developers are continuing to investigate and determine the root cause of this issue. Another update will be provided as soon as the cause is found 10/24/2023 12:55 PM PST Our developers are still investigating to determine the cause of this issue 08/17/2023 9:27 AM PST We have received reports of clicking the Request review in the lower left corner of the Reviews dashboard widget, displaying an empty pop up that will not close. We are investigating.

Alternative Solution:
The best workaround is to use the Copy link option in the lower right corner of the widget, and send an email to the contact containing the link

Product Line: Keap

Issue Number: 2991782

Issue Status: In Queue

Date Reported:
03/28/2023

Summary:
When trying to download a file under a records the first time, it will redirect to the home page. Will have to go back and try again for it to work.

Product Line: Keap

Issue Number: 3117028

Issue Status: Support Researching

Date Reported:
10/03/2023

Summary:
6/47 PM 10/3/23 We have found with our primary email builder if you use the appointment button, it will be stretched in Outlook emails on Windows computers.

Alternative Solution:
None

Product Line: Keap

Issue Number: 3151884

Issue Status: Support Researching

Date Reported:
11/21/2023

Estimated Resolution Date: 1/2/2024

Summary:
11/29/23 After investigating this issue, we found that the merge defaults only work for the old builder. They are not compatible with the new builder. The workaround to use defaults is to use the dynamic content section under the marketing column and create a default merge field. When a user has their merge default set to a specific term, if that merge field is blank in the new email builder, it does not show what is set in the merge default settings. For example, if a user has the merge default for first name set to "Friend" in the new email builder if a contact's first name field is blank when the email is sent out, that field will be empty instead of showing "Friend."

Alternative Solution:
Use Dynamic Content under the marketing column to create merge defaults.

Product Line: Keap & Max Classic

Issue Number: 3161387

Issue Status: Support Researching

Date Reported:
12/04/2023

Estimated Resolution Date: 1/15/2024

Summary:
When accessing the Convrrt 2.0 landing page builder once you pick a template or start from scratch the builder loads a white page like its trying to load but never does.

Alternative Solution:
When the builder gets to the loading page click the mobile option at the top and click back to desktop to load the builder.

Product Line: Keap & Max Classic