Issue Number: 3275175

Issue Status: Support Researching

Date Reported:
04/18/2024

Estimated Resolution Date: 5/9/2024

Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.

Product Line: Keap Pro/Max

Issue Number: 3559801

Date Reported:
02/13/2026

Summary:
We have found that the contact identifier information in a URL (inf_contact_key) is getting placed at the end of a full URL, which can cause an issue with things like Keap forms on landing pages populating with the contact's information automatically if the user manually adds additional parameters onto the URL, such as UTM parameters. The information should be automatically populating if the identifier is anywhere in the URL, not just in a specific location. We are currently investigating.

Alternative Solution:
When this is encountered contacts will just have to enter their information manually into the form/fields instead of having it automatically populate when the link is clicked.

Product Line: Keap Pro/Max

Issue Number: 3558054

Issue Status: Support Researching

Date Reported:
02/06/2026

Summary:
Specific emails in automations that had been recently edited and republished may fail to send, displaying an error on the contact record and in logs that systemEmailId is not a valid ID. We have isolated a possible cause for this error, where users open an email to introduce unpublished changes (whether or not edits are actually made), exit the sequence that contains the email without clicking "Done" in the upper right, and then republish the automation. If the sequence is closed by clicking the "X" in the upper left, or by clicking outside the sequence modal, the sequence may not be marked as having unpublished changes (i.e., it will show solid green rather than green and white stripes). If the automation is then published in this state, the emails with unpublished edits in this sequence may experience the issue.

Alternative Solution:
- Avoid the issue by ensuring that all users working in the New Automation Builder always click "Done" to close Sequences/Thens - Correct the issue by clicking to View/Edit any affected emails, ensuring that you click "Done" on the Sequence/Then while exiting back to the main automation page, and then republishing the automation. Please test any affected emails after making corrections.

Product Line: Keap Pro/Max

Issue Number: 3564330

Issue Status: Support Researching

Date Reported:
03/04/2026

Summary:
For Ultimate/Max Classic users utilizing the RESTv2 PATCH method on Company records to update existing Company fields, any data currently listed in the address field "region" will be removed unless 'region_code' exists on the company record. Even attempts to update the 'region' value directly will result in its removal rather than its replacement. On testing, no other fields appear to be affected - only region / state gets overwritten as blank.

Alternative Solution:
Whenever updating Company records using the RESTv2 specifications with Keap Ultimate or Max Classic, include the proper value for "address": { "region_code": } as well.

Product Line: Keap Pro/Max

Issue Number: 3561913

Date Reported:
02/23/2026

Estimated Resolution Date: 3/16/2026

Summary:
02/23/2026 9:18 AM MST Filtering My Templates to display New experience templates takes an excessive amount of time to load or times out. We are investigating

Product Line: Keap Pro/Max

Issue Number: 3555286

Date Reported:
01/28/2026

Summary:
Published landing pages may appear blank in the editor, even though they still display content on the live published link. The editor may show no content, but the live page continues to render the previously published version.

Product Line: Keap Pro/Max

Issue Number: 3565069

Issue Status: In Development

Date Reported:
03/06/2026

Summary:
The API team is managing issues coming from multiple sources such as the developer forum, the API Facebook group and the Community Chat. As those issues are brought forward the API team will triage them and share them with the owning teams to resolve. We are tracking those issues at the link below. This information will provide tracking on endpoints identified as potential blockers to XMLRPC value parity to our user/developer community. https://learn.thryv.com/hc/en-us/articles/42745881470477-Keap-REST-v2-API-known-issues-tracker

Product Line: Keap Pro/Max

Issue Number: 3430899

Issue Status: Support Researching

Date Reported:
12/05/2024

Estimated Resolution Date: 1/16/2025

Summary:
When a user is toggled to Ultimate and they try to log out, they will get a brief 401 error pop-up message and be redirected to their application.

Alternative Solution:
Logout under the Classic interface

Product Line: Keap Pro/Max