Issue Number: 3001399

Issue Status: Review

Date Reported:
04/11/2023

Estimated Resolution Date: 5/3/2023

Summary:
05/02/2023 8:13 AM MST Our developers are still working on a fix for this issue. An accurate eta will not be provided at this time. We apologize for the inconvenience. 04/11/23 5:02 PM MST We have received reports of users being unable to advance past the "Connect your mobile device" page to complete setup of the Keap Business Line. We are investigating

Alternative Solution:
The only workaround is to have the customer attempt to set up the Keap Business Line at least once. Then request help from an ASR representative to get a developer involved to change the "confirmed" value for the trusted number to "true"

Product Line: Keap

Issue Number: 3024395

Issue Status: Support Researching

Date Reported:
05/15/2023

Estimated Resolution Date: 6/6/2023

Summary:
6:35 PM 5/15/23 [Max Classic] Unable to Publish a new Landing Page Without a Form

Alternative Solution:
None at this time

Product Line: Max Classic

Issue Number: 2998485

Issue Status: Support Researching

Date Reported:
04/06/2023

Summary:
5/30/23: UPDATE: All the legacy email builders are under maintenance, so only critical bugs are being addressed. Therefore some components are no longer supported. The features are the Import Legacy Template and Legacy Email in the email broadcast because the builder will retire soon. Users must recreate emails in the new builder. Here is a link to an article for more details on the maintenance plan: https://help.keap.com/help/legacy-email-builders-maintenance-plan When trying to import an email template from the Legacy builder into an email broadcast or campaign, this error message will occur, "We are not able to convert this template. We apologize for the inconvenience."

Alternative Solution:
An alternative for email broadcasts is to create a new template from scratch or use one of the templates in the new builder. An alternative email in the campaign builder is to either use the new builder by creating a new template or use a premade template.

Product Line: Max Classic

Issue Number: 2976358

Issue Status: Support Researching

Date Reported:
03/07/2023

Estimated Resolution Date: 4/18/2023

Summary:
3/7/23 12:22 PM Keap Pro/Max: Landing Page Apply Effects "Corners" option only allows one saved edit, after that the corners become pixelated. Replacing the image directly from the block will then also have the same edges get pixilated.

Alternative Solution:
You will need to create a new image block and replace it with the existing one.

Product Line: Keap

Issue Number: 2991892

Issue Status: Support Researching

Date Reported:
03/28/2023

Estimated Resolution Date: 5/9/2023

Summary:
This is affecting Landing pages fields: - Landing page title - Landing page slug/URL Handle - Landing Page Sub-page name - Form Title These fields have a requirement of 40 characters or less and the validation is not there currently to help correct in the moment.

Alternative Solution:
Update the listed fields to be 40 characters or less including spaces and republish the landing page.

Product Line: Keap

Issue Number: 2960649

Issue Status: In Queue

Date Reported:
02/16/2023

Summary:
Some users are reporting that following the steps from the Help Center article, and using a Legacy API Key from the application in the Wordpress plugin bring up an Error message despite using the correct credentials and API Key. - https://help.keap.com/help/connect-keap-to-your-wordpress-website - https://help.infusionsoft.com/help/wordpress-plugin-setup

Alternative Solution:
NA

Product Line: Keap & Max Classic

Issue Number: 3011151

Issue Status: Support Researching

Date Reported:
04/26/2023

Estimated Resolution Date: 6/7/2023

Summary:
Checkout forms with Smart Buttons as the main payment method are displaying the option for credit card entry when they are supposed to hide that option, this is causing issues where it allows users to input credit card information and lead them to believe that it would process when it is not designed to accept that payment method.

Product Line: Keap