Issue Number: 3275175

Issue Status: Support Researching

Date Reported:
04/18/2024

Estimated Resolution Date: 5/9/2024

Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.

Product Line: Keap Pro/Max

Issue Number: 3555286

Date Reported:
01/28/2026

Summary:
Published landing pages may appear blank in the editor, even though they still display content on the live published link. The editor may show no content, but the live page continues to render the previously published version.

Product Line: Keap Pro/Max

Issue Number: 3565069

Issue Status: In Development

Date Reported:
03/06/2026

Summary:
The API team is managing issues coming from multiple sources such as the developer forum, the API Facebook group and the Community Chat. As those issues are brought forward the API team will triage them and share them with the owning teams to resolve. We are tracking those issues at the link below. This information will provide tracking on endpoints identified as potential blockers to XMLRPC value parity to our user/developer community. https://learn.thryv.com/hc/en-us/articles/42745881470477-Keap-REST-v2-API-known-issues-tracker

Product Line: Keap Pro/Max

Issue Number: 3565621

Date Reported:
03/09/2026

Summary:
When a user attempts to place an outbound call in the mobile app, the application crashes.

Product Line: Keap Pro/Max

Issue Number: 3560909

Issue Status: Support Researching

Date Reported:
02/18/2026

Estimated Resolution Date: 3/11/2026

Summary:
Certain users have reported the inability to login to the Keap Mobile App following a transition to the Thryv login flow. After first entering their email on the main login screen then tapping the "Login" button, users are redirected to a blank white page at login.labs.thryv.com. At this point, they are unable to progress or continue logging into the Keap Mobile App.

Product Line: Keap Pro/Max

Issue Number: 3572908

Issue Status: Support Researching

Date Reported:
04/09/2026

Summary:
Pipeline deals created via automation and using merge fields may not work correctly in all apps. Apps experiencing this issue will notice that deals created in this way will show the merge field itself, rather than the intended data. For example, created deals where you intended to use the contact's first name will show [[contact.first_name]] instead of the first name of the contact.

Alternative Solution:
- Use the ~~ merge field format. These values would have to be manually typed or copied from other builders. - Reach out to Keap Support to turn off the automation.builder.in.keap feature flag

Product Line: Keap Pro/Max

Issue Number: 3573500

Date Reported:
04/13/2026

Summary:
We have identified an issue where appointment types/booking links that are no longer appearing in the application due to the user that created them being deactivated are still showing up as options for appointment goals in Advanced automations. We are investigating.

Product Line: Keap Pro/Max

Issue Number: 3574150

Issue Status: Deployed

Date Reported:
04/15/2026

Summary:
- Update 4/15/2026, 5:00pm MST (AZ): This issue is now fixed for Ultimate apps Apps subscribed to Keap's Membership Services should have access to get a call back from our Premium Support services. This icon usually shows as a headset, which can be found above the profile icon in the lower left corner of Keap Pro/Max/Ultimate, and to the left of the quick search bar in Max Classic UI. Users have reported being unable to see or click the icon in Keap Pro/Max/Ultimate, though it is still accessible to Membership Service subscribers in Max Classic UI. In reported cases, Keap support has also been unable to access the button. We are currently looking into the issue. Before attaching to this case, please verify that you are actively subscribed to Keap Membership Services, and please reach out to Keap Support to verify that we are also unable to see the Premium Support button.

Alternative Solution:
Please reach out to phone support using the normal line in the meantime: +1 866-800-0004, extension 2

Product Line: Keap Pro/Max

Issue Number: 3574081

Issue Status: Support Researching

Date Reported:
04/15/2026

Summary:
Before January 30th, 2025, "Yes/No" type contact fields would display as 1 for yes or 0 for no when evaluated, including in emails. Since that date, these fields now display as "Yes" or "No" respectively in the email builder. While that is an improvement for most merge field users, those using complex liquid syntax have to change the logic used in their emails, or it will not evaluate as intended. For example, [% if contact.custom_fields.YesNo == 1 %] will always evaluate as False in the email builder; however, it will still evaluate as True if "Yes" is selected on the test contact in Max Classic's Dynamic Content editor. This leads to confusion and emails silently sending with incorrect content.

Alternative Solution:
- Change evaluations on Yes/No custom fields like contact.custom_fields.YesNo == 1 to contact.custom_fields.YesNo == "Yes", instead. Alternatively for negatives (0), use "No" (with quotes) - If needed, call into support. We can work with advanced support to ensure that the app works as it did prior to February 18th so that existing logic will work as it did before that date, until a fix is released

Product Line: Keap Pro/Max

Issue Number: 3430899

Issue Status: Support Researching

Date Reported:
12/05/2024

Estimated Resolution Date: 1/16/2025

Summary:
When a user is toggled to Ultimate and they try to log out, they will get a brief 401 error pop-up message and be redirected to their application.

Alternative Solution:
Logout under the Classic interface

Product Line: Keap Pro/Max

Issue Number: 2402290

Issue Status: In Development

Date Reported:
04/16/2021

Estimated Resolution Date: 3/4/2026

Summary:
3/23/26 5:22pm Fix was reverted from a new issue occurring. The product team is continuing to work on this and updates will be provided as soon as possible. 4/16/21 5:53PM We have found that when you try to duplicate check a large number of contacts (150K+) the action will error out with an error "ERROR: Didn't process enough"

Product Line: Keap Ultimate

Issue Number: 3550250

Issue Status: Support Researching

Date Reported:
01/07/2026

Summary:
When selecting to use a contact's information to send a test email, line breaks (added with Enter on keyboard) are stripped from the sent email.

Alternative Solution:
Using SHIFT + Enter, instead of only Enter, will add a different type of line break and prevents the issue.

Product Line: Keap Pro/Max