Pipeline deal activity history is not displaying converted, created, and sent invoices related to the deal
Issue Number: 3275175
Issue Status: Support Researching
Date Reported:
04/18/2024
Estimated Resolution Date: 5/9/2024
Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.
Product Line: Keap Pro/Max
Some users are unable to login to the Keap Mobile App after migrating to the Thryv login flow
Issue Number: 3560909
Issue Status: Support Researching
Date Reported:
02/18/2026
Estimated Resolution Date: 3/11/2026
Summary:
Certain users have reported the inability to login to the Keap Mobile App following a transition to the Thryv login flow. After first entering their email on the main login screen then tapping the "Login" button, users are redirected to a blank white page at login.labs.thryv.com. At this point, they are unable to progress or continue logging into the Keap Mobile App.
Product Line: Keap Pro/Max
Keap Business Line - Received images are not displaying correctly from incoming MMS messages for web and mobile application
Issue Number: 3585292
Date Reported:
06/23/2026
Summary:
We have identified an issue affecting both the web and mobile application where incoming MMS messages containing images that are received via Keap Business Line are not displaying those images correctly. On the web the images display in the conversation as a small broken image icon, and in the mobile application the images are replaced by an empty space in the conversation. This does not affect outgoing MMS messages with images, only ones that are incoming to the Keap Business Line. We are currently investigating this.
Product Line: Keap Pro/Max
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Priority
Priority is used to estimate resolution time:
| Priority | SLA | |
|---|---|---|
| Critical | ASAP | |
| Urgent | 3 days | |
| High | 3 weeks | |
| Medium | 6 weeks | |
| Low | 8 weeks |