Wordpress Infusionsoft Landing page plugin isnt displaying any landing pages
Issue Number: 2117294
Issue Status: In Progress
Date Reported:
07/29/2020
Estimated Resolution Date: 8/19/2020
Summary:
7/8/2021
The development team is still working on a resolution for this issue. No ETA for resolution yet.
5/21/2021
The development team is still working on a resolution for this issue
12/07/2020
The Development team is still investigating this issue.
10/01/2020
The team will be addressing this issue in Q4 of this year.
7/29/2020
Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.
Product Line: Max Classic
Manually sent confirmation emails in Keap sometimes contain the wrong user signature
Issue Number: 2256510
Issue Status: In Queue
Date Reported:
12/16/2020
Estimated Resolution Date: 1/7/2021
Summary:
The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.
Product Line: Keap
Lead score score activity doesnt show link click
Issue Number: 2288779
Issue Status: Support Researching
Date Reported:
01/15/2021
Estimated Resolution Date: 2/6/2021
Summary:
Lead score Score activity for link click is disappearing off the contact record. It still records the point value but just doesn't show in the score activity area of the contact record.
Product Line: Infusionsoft
Attempting to view text messages from the contact record results in continuous loading if the number on the contact has no text message history
Issue Number: 2478680
Issue Status: Support Researching
Date Reported:
07/14/2021
Estimated Resolution Date: 8/5/2021
Summary:
We have received reports that when attempting to view text messages from a contact record, users will see a constant loading icon if there is no previous text message history for the number associated with the contact. If a message has been sent previously, the history will show correctly. This does not affect the ability to send text messages to contacts. We are currently looking into this issue.
Alternative Solution:
Sending a message to the number/contact on which this is being experienced will allow the conversation history to load and the issue will no longer occur with that number/contact.
Product Line: Keap
Some options for "Sent these contacts an email" contact list filter are not functioning correctly
Issue Number: 2488145
Issue Status: Support Researching
Date Reported:
07/22/2021
Estimated Resolution Date: 8/12/2021
Summary:
We have received a report that some of the options for the contact list filter "Sent these contacts an email" do not appear to be filtering all contacts correctly. We are currently looking into this.
Alternative Solution:
There is no current work around for using these specific options for this contact list filter.
Product Line: Keap
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Priority
Priority is used to estimate resolution time:
| Priority | SLA | |
|---|---|---|
| Critical | ASAP | |
| Urgent | 3 days | |
| High | 3 weeks | |
| Medium | 6 weeks | |
| Low | 8 weeks |