Users are unable to advance past the "Connect your mobile device" page to complete setup of the Keap Business Line
Issue Number: 3001399
Issue Status: Review
Date Reported:
04/11/2023
Estimated Resolution Date: 5/3/2023
Summary:
05/02/2023 8:13 AM MST
Our developers are still working on a fix for this issue. An accurate eta will not be provided at this time. We apologize for the inconvenience.
04/11/23 5:02 PM MST
We have received reports of users being unable to advance past the "Connect your mobile device" page to complete setup of the Keap Business Line. We are investigating
Alternative Solution:
The only workaround is to have the customer attempt to set up the Keap Business Line at least once. Then request help from an ASR representative to get a developer involved to change the "confirmed" value for the trusted number to "true"
Product Line: Keap
[Max Classic] Unable to Publish a new Landing Page Without a Form
Issue Number: 3024395
Issue Status: Support Researching
Date Reported:
05/15/2023
Estimated Resolution Date: 6/6/2023
Summary:
6:35 PM 5/15/23
[Max Classic] Unable to Publish a new Landing Page Without a Form
Alternative Solution:
None at this time
Product Line: Max Classic
Classic: Unable to Import Legacy Email Templates in Broadcast and Campaign Email Builder
Issue Number: 2998485
Issue Status: Support Researching
Date Reported:
04/06/2023
Summary:
5/30/23: UPDATE: All the legacy email builders are under maintenance, so only critical bugs are being addressed. Therefore some components are no longer supported. The features are the Import Legacy Template and Legacy Email in the email broadcast because the builder will retire soon. Users must recreate emails in the new builder. Here is a link to an article for more details on the maintenance plan:
https://help.keap.com/help/legacy-email-builders-maintenance-plan
When trying to import an email template from the Legacy builder into an email broadcast or campaign, this error message will occur, "We are not able to convert this template. We apologize for the inconvenience."
Alternative Solution:
An alternative for email broadcasts is to create a new template from scratch or use one of the templates in the new builder. An alternative email in the campaign builder is to either use the new builder by creating a new template or use a premade template.
Product Line: Max Classic
Keap Pro/Max: Landing Page Apply Effects "Corners" option only allows one saved edit, after that the corners become pixelated
Issue Number: 2976358
Issue Status: Support Researching
Date Reported:
03/07/2023
Estimated Resolution Date: 4/18/2023
Summary:
3/7/23
12:22 PM
Keap Pro/Max: Landing Page Apply Effects "Corners" option only allows one saved edit, after that the corners become pixelated. Replacing the image directly from the block will then also have the same edges get pixilated.
Alternative Solution:
You will need to create a new image block and replace it with the existing one.
Product Line: Keap
Landing Page Fields missing Validation causing poor user experience
Issue Number: 2991892
Issue Status: Support Researching
Date Reported:
03/28/2023
Estimated Resolution Date: 5/9/2023
Summary:
This is affecting Landing pages fields:
- Landing page title
- Landing page slug/URL Handle
- Landing Page Sub-page name
- Form Title
These fields have a requirement of 40 characters or less and the validation is not there currently to help correct in the moment.
Alternative Solution:
Update the listed fields to be 40 characters or less including spaces and republish the landing page.
Product Line: Keap
Unable to connect to Wordpress plugin to Application and receive an Error
Issue Number: 2960649
Issue Status: In Queue
Date Reported:
02/16/2023
Summary:
Some users are reporting that following the steps from the Help Center article, and using a Legacy API Key from the application in the Wordpress plugin bring up an Error message despite using the correct credentials and API Key.
- https://help.keap.com/help/connect-keap-to-your-wordpress-website
- https://help.infusionsoft.com/help/wordpress-plugin-setup
Alternative Solution:
NA
Product Line: Keap & Max Classic
PayPal Smart Buttons are allowing credit cards when they are the only payment type on a checkout form and should not be.
Issue Number: 3011151
Issue Status: Support Researching
Date Reported:
04/26/2023
Estimated Resolution Date: 6/7/2023
Summary:
Checkout forms with Smart Buttons as the main payment method are displaying the option for credit card entry when they are supposed to hide that option, this is causing issues where it allows users to input credit card information and lead them to believe that it would process when it is not designed to accept that payment method.
Product Line: Keap
This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.
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Priority
Priority is used to estimate resolution time:
Priority | SLA | |
---|---|---|
Critical | ASAP | |
Urgent | 3 days | |
High | 3 weeks | |
Medium | 6 weeks | |
Low | 8 weeks |