Issue Number: 3275175

Issue Status: Support Researching

Date Reported:
04/18/2024

Estimated Resolution Date: 5/9/2024

Summary:
We are currently investigating an issue where the activity history in a Pipeline deal is not showing activity lines for quotes being converted to invoices, invoices being created, and invoices being sent.

Product Line: Keap Pro/Max

Issue Number: 3560909

Issue Status: Support Researching

Date Reported:
02/18/2026

Estimated Resolution Date: 3/11/2026

Summary:
Certain users have reported the inability to login to the Keap Mobile App following a transition to the Thryv login flow. After first entering their email on the main login screen then tapping the "Login" button, users are redirected to a blank white page at login.labs.thryv.com. At this point, they are unable to progress or continue logging into the Keap Mobile App.

Product Line: Keap Pro/Max

Issue Number: 3580203

Date Reported:
05/15/2026

Summary:
We have identified an issue where when editing the "Recurring Amount" in an existing Recurring Payment, if a user deletes the some or all of the field value and then enters in a new amount the field may behave incorrectly and not reflect the correct amount being typed. We are currently investigating.

Alternative Solution:
Users can copy and paste the desired price into the "Recurring Amount" field to avoid any of the unexpected field behavior and issues. If editing the actual number in the field, it has to be edited very particularly to reflect the changes correctly. We'd recommend highlighting one number at a time and replacing that individual number one by one to avoid issues.

Product Line: Keap Pro/Max

Issue Number: 3582305

Date Reported:
05/29/2026

Summary:
We have identified an issue where if an order/subscription being paid with a tokenized credit card via PayPal has a failed payment, the application attempts to retry the failed payment every few hours when checking for pending balances instead of adhering to the number of days between retries configured in the payment plan, subscription, or app settings. We are currently investigating this.

Alternative Solution:
None. Ultimately this will just retry failed payment attempts until one is successful.

Product Line: Keap Pro/Max

Issue Number: 3585292

Date Reported:
06/23/2026

Summary:
We have identified an issue affecting both the web and mobile application where incoming MMS messages containing images that are received via Keap Business Line are not displaying those images correctly. On the web the images display in the conversation as a small broken image icon, and in the mobile application the images are replaced by an empty space in the conversation. This does not affect outgoing MMS messages with images, only ones that are incoming to the Keap Business Line. We are currently investigating this.

Product Line: Keap Pro/Max