Issue Number: 2460289

Issue Status: Support Researching

Date Reported:
06/23/2021

Estimated Resolution Date: 6/23/2021

Summary:
June 23, 2021 7:00 am MST: Our developers have identified the cause of the issue and have implemented a fix. All users should now be able to access their contact records and utilize the /v1/contacts REST endpoint. June 23, 2021 6:20 am MST: We have received multiple reports of users unable to access Contact Records in Keap apps and seeing Error 1020 when attempting to make REST calls. Our developers are currently looking into the issue

Alternative Solution:
There is currently not a workaround for users experiencing this issue in Keap

Product Line: Keap

Issue Number: 2117294

Issue Status: In Progress

Date Reported:
07/29/2020

Estimated Resolution Date: 8/19/2020

Summary:
5/21/2021 Development team is still working on a resolution for this issue and is planning a release date around the end of June. 12/07/2020 The Development team is still investigating this issue. 10/01/2020 The team will be addressing this issue in Q4 of this year. 7/29/2020 Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.

Product Line: Max Classic

Issue Number: 2256510

Issue Status: In Queue

Date Reported:
12/16/2020

Estimated Resolution Date: 1/7/2021

Summary:
The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.

Product Line: Keap

Issue Number: 2288779

Issue Status: Support Researching

Date Reported:
01/15/2021

Estimated Resolution Date: 2/6/2021

Summary:
Lead score Score activity for link click is disappearing off the contact record. It still records the point value but just doesn't show in the score activity area of the contact record.

Product Line: Infusionsoft

Issue Number: 2447117

Issue Status: Support Researching

Date Reported:
06/08/2021

Estimated Resolution Date: 6/29/2021

Summary:
Adding a payment via the Add Payment option in the Money section, If you search for your contact and select the contact it will not be retained.

Alternative Solution:
Select the contact from the dropdown contact list vs typing in the name and selecting the contact.

Product Line: Keap

Issue Number: 2409581

Issue Status: In Queue

Date Reported:
04/23/2021

Estimated Resolution Date: 6/4/2021

Summary:
April 23, 2021: We have received reports where users are unable to sort contact search results by the email field. We have seen this occur for some users as the page refreshing but the Contact records not changing position nor showing as sorted by the email addresses.

Product Line: Max Classic

Issue Number: 2443419

Issue Status: Support Researching

Date Reported:
06/03/2021

Estimated Resolution Date: 7/15/2021

Summary:
When attempting to access a keap application will receive an oops error for not being an active user. The development team is currently looking into this and updates will be posted here.

Product Line: Keap