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Keap Pro/Max: When deleting a pipeline stage and using the prompt to move the deals from that stage to a different stage, easy automation does not trigger when the deal is moved into the new stage.

Issue Number: 3108931

Issue Status: Support Researching

Date Reported:
09/21/2023

Estimated Resolution Date: 10/12/2023

Summary:
We have identified an issue where easy automation triggered by deals moving into a stage is not triggered when a a user deletes a stage from the pipeline, and uses the prompt to move the deals from that stage into a different stage. If deals moving into that new stage would normally trigger easy automation, it does not if these specific steps are taken. We are currently investigating this issue.

Alternative Solution:
The workaround for this would be to move the deals manually from the stage you want to delete into the stages where you want them to go prior to deleting the stage, if there are easy automations triggered by those deals entering the other stages.

Product Line: Keap

Classic: Report User Permissions Set at No Still Allows Access to Reports

Issue Number: 3073559

Issue Status: In Queue

Date Reported:
07/27/2023

Estimated Resolution Date: 8/17/2023

Summary:
When setting the permissions to "No" for "Can view: Marketing, Sales, Order, Referral Partner, and Administrative Reports", it is still allowing access to those reports in the Reports column.

Product Line: Max Classic

Some verified KBL Numbers cannot text to T-Mobile

Marketing

Issue Number: 3131486

Date Reported:
10/25/2023

Summary:
10/30/23 5pm MST Update: We are still working with our Carrier on this issue. We are aware of an issue with our text messaging service where some verified local KBL numbers are still having trouble sending messages to customers who use T-Mobile or its affiliates as their carrier. We are working with our providers to resolve this issue.

Product Line: Keap

Recurring Invoices paid on Checkout forms with PayPal Smart buttons fail to transact on the next bill date due to Paypal data not transferring to the recurring order information

E-Commerce

Issue Number: 3149477

Issue Status: In Queue

Date Reported:
11/17/2023

Estimated Resolution Date: 12/8/2023

Summary:
11/17/23 3:28PM We have found that in Max/Pro apps, Recurring Invoices paid on Checkout forms with PayPal Smart buttons fail to transact on the next bill date due to Paypal data not transferring to the recurring order information

Alternative Solution:
None

Product Line: Keap Pro/Max

Max: Unable to Use a Promo Code with Sales Tax Applied on a Checkout Form

Issue Number: 3171648

Date Reported:
12/15/2023

Summary:
When tax is added on a product on a checkout form, and a promo code is applied when a customer clicks to pay now, they will get an error stating, "Unable to process checkoutForm because total quoted amount is not equal to discount applied."

Product Line: Keap

Keap Mobile: Share Contact Information/Business Card function is displaying blank white screen on some iOS versions

Issue Number: 3206295

Issue Status: Support Researching

Date Reported:
01/23/2024

Estimated Resolution Date: 2/13/2024

Summary:
We have identified an issue where the Share Contact Information/Business Card button in the Keap Mobile app settings is directing to a blank white page when utilizing certain newer versions of iOS. At this time, it looks to be affecting iOS 17 and later. We are currently investigating this issue.

Alternative Solution:
Currently, there is no work around to access this feature at this time.

Product Line: Keap Pro/Max/Ultimate

Submitting an internal form on the new contact record does not trigger a campaign goal

CRM

Issue Number: 3192719

Issue Status: In Queue

Date Reported:
01/09/2024

Estimated Resolution Date: 1/30/2024

Summary:
01/09/2024 10:08 AM MST We have received reports of campaign goals not triggering when submitting an internal form on the new contact record. We are investigating

Alternative Solution:
The best workaround is to submit the internal form using the classic contact record

Product Line: Keap Ultimate

Application Locked Out and Order Forms and Shopping Car Redirect to "Oops! looks like there's a little problem.." Page

Issue Number: 3235478

Issue Status: Support Researching

Date Reported:
02/24/2024

Estimated Resolution Date: 3/17/2024

Summary:
2/24/24 11:17 PM MST We are still looking into this issue. Only a small group are affected. For those that have not connected yet since this feature has been turned off for now until we can get a fix. When a user is in Keap Pay group and toggles to Ultimate they will be locked out of their account and their active order forms , product links, and shopping cart will be redirected to the page, "Oops! looks like there's a little problem...".

Product Line: Keap Pro/Max/Ultimate

Pro/Max: Unable to Download files Under Contact's Record the First Time

Issue Number: 2991782

Issue Status: In Queue

Date Reported:
03/28/2023

Summary:
When trying to download a file under a records the first time, it will redirect to the home page. Will have to go back and try again for it to work.

Product Line: Keap

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks