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Users are unable to access contact records in Keap apps

Issue Number: 2460289

Issue Status: Support Researching

Date Reported:
06/23/2021

Estimated Resolution Date: 6/23/2021

Summary:
June 23, 2021 7:00 am MST: Our developers have identified the cause of the issue and have implemented a fix. All users should now be able to access their contact records and utilize the /v1/contacts REST endpoint. June 23, 2021 6:20 am MST: We have received multiple reports of users unable to access Contact Records in Keap apps and seeing Error 1020 when attempting to make REST calls. Our developers are currently looking into the issue

Alternative Solution:
There is currently not a workaround for users experiencing this issue in Keap

Product Line: Keap

Wordpress Infusionsoft Landing page plugin isnt displaying any landing pages

Apps/API

Issue Number: 2117294

Issue Status: In Progress

Date Reported:
07/29/2020

Estimated Resolution Date: 8/19/2020

Summary:
5/21/2021 Development team is still working on a resolution for this issue and is planning a release date around the end of June. 12/07/2020 The Development team is still investigating this issue. 10/01/2020 The team will be addressing this issue in Q4 of this year. 7/29/2020 Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.

Product Line: Max Classic

Manually sent confirmation emails in Keap sometimes contain the wrong user signature

Issue Number: 2256510

Issue Status: In Queue

Date Reported:
12/16/2020

Estimated Resolution Date: 1/7/2021

Summary:
The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.

Product Line: Keap

Lead score score activity doesnt show link click

CRM

Issue Number: 2288779

Issue Status: Support Researching

Date Reported:
01/15/2021

Estimated Resolution Date: 2/6/2021

Summary:
Lead score Score activity for link click is disappearing off the contact record. It still records the point value but just doesn't show in the score activity area of the contact record.

Product Line: Infusionsoft

add payment option in the money secotion of keap will not retain a selected contact if the contact was searched vs selected from the dropdown

E-Commerce

Issue Number: 2447117

Issue Status: Support Researching

Date Reported:
06/08/2021

Estimated Resolution Date: 6/29/2021

Summary:
Adding a payment via the Add Payment option in the Money section, If you search for your contact and select the contact it will not be retained.

Alternative Solution:
Select the contact from the dropdown contact list vs typing in the name and selecting the contact.

Product Line: Keap

In a Max Classic Contact Search, you cannot sort by the Email Column in Grid View

Issue Number: 2409581

Issue Status: In Queue

Date Reported:
04/23/2021

Estimated Resolution Date: 6/4/2021

Summary:
April 23, 2021: We have received reports where users are unable to sort contact search results by the email field. We have seen this occur for some users as the page refreshing but the Contact records not changing position nor showing as sorted by the email addresses.

Product Line: Max Classic

Some Users can't login to their Keap app and are getting an oops message

Admin

Issue Number: 2443419

Issue Status: Support Researching

Date Reported:
06/03/2021

Estimated Resolution Date: 7/15/2021

Summary:
When attempting to access a keap application will receive an oops error for not being an active user. The development team is currently looking into this and updates will be posted here.

Product Line: Keap

About this page 

This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks