Issue Number: 2117294

Issue Status: In Progress

Date Reported:
07/29/2020

Estimated Resolution Date: 8/19/2020

Summary:
7/8/2021 The development team is still working on a resolution for this issue. No ETA for resolution yet. 5/21/2021 The development team is still working on a resolution for this issue 12/07/2020 The Development team is still investigating this issue. 10/01/2020 The team will be addressing this issue in Q4 of this year. 7/29/2020 Some users are experiencing an issue with Wordpress Plugin: "Infusionsoft Landing Pages" not displaying any published Landing pages. and can not add new ones within wordpress.

Product Line: Max Classic

Issue Number: 2256510

Issue Status: In Queue

Date Reported:
12/16/2020

Estimated Resolution Date: 1/7/2021

Summary:
The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.

Product Line: Keap

Issue Number: 2288779

Issue Status: Support Researching

Date Reported:
01/15/2021

Estimated Resolution Date: 2/6/2021

Summary:
In some applications we are seeing lead score link click activity disappearing off the contacts history but the score count and flames still count the click. It just doesnt display anymore. the time frame to it falling off is less than a day. So if you have a contact that clicked a link and you see it in the recent activity but not in the score activity then it is related. If there is any questions please contact support to have the issue confirmed.

Product Line: Infusionsoft

Issue Number: 2571755

Date Reported:
10/29/2021

Estimated Resolution Date: 1/31/2022

Summary:
Updated: Dec 13 2021 5:15 PM MST Partners Note: Templates created in the new builder will not be able to be exported/pushed as part of a Campaign to other apps. Content Publishing is being worked on ETA to follow. 1. Template migration - can I use existing templates in the new builder? Currently no but we have a project in progress to automatically migrate existing templates to the new builder. This is not a small lift and comms will be sent throughout Q4. 2. If I have a new user that I share a Campaign that uses templates from existing builders will it still work? Yes. Even though by default the existing builder is not in the Control Panel in a Campaign Sequence any Email Flow Items on the Canvas will automatically open and be editable in the builder it was created in. So effectively we are simply hiding the Builder rather than removing it. 3. Hosted File Download is missing. This was a missed requirement and is being expedited now - will be added in Q4 4. Tagging a contact that clicked a link is missing. This was known and is on the backlog for adding in Q4 5. Send a test email that is missing. This is complete. 6. Sending from a custom address is not available This was deliberate as this had the potential for spoofed/fraudulent emails to be sent. We are working on implementing this around sending from a domain associated with the app - more to follow. 7. AB Testing is missing Usage stats showed less than 1% of Keap Pro/Max users use this. We are researching why this is a low utilized feature and will update when the findings are complete. This is a large effort to implement and if there are usability/discovery issues then we will address these before implementing. This is something we currently plan to add into the Max Classic edition (as usage is much higher). 8. Where are global fonts/settings Font type and other globals can be found in the ‘Body’ section in the right had navigation bar 9. What is Line 1, Line 2… Line 5 in the Contact Merge Fields? Line 1 and 2 are the Billing Address and Apt/Suite/Other fields off the Contact Record respectively. Lines 3,4 and 5 are not used. This was a defect which has been fixed. 10. Where are Campaign Merge fields in Campaign Builder? Campaign merge fields are not selectable in the builder but will resolve. If you copy them from another (old builder) template or type them in, they will resolve. This is on our backlog. 11. Campaign links cannot be accessed while looking at the email builder. 12. Custom merge fields are not supported. Merge fields can be used if known and typed in manually. They are not yet included in the UI Dropdown for Merge fields.

Product Line: Keap & Max Classic

Issue Number: 2600919

Issue Status: Deployed

Date Reported:
12/06/2021

Estimated Resolution Date: 12/27/2021

Summary:
Dec 6th 2021 1:55PM MST When a subscription cycle payment (non-initial) is added to an order by a user, then campaign purchase goals are triggered.

Product Line: Keap & Max Classic

Issue Number: 2604431

Issue Status: Support Researching

Date Reported:
12/10/2021

Estimated Resolution Date: 12/31/2021

Summary:
We are aware of an issue where a campaign cannot be published if a new Landing Page Form Submission goal is connected directly to a decision diamond. We are currently looking into this issue.

Alternative Solution:
If you connect the new Landing Page Form Submission goal to an empty sequence, and then create the diamond after that sequence the campaign will publish and the functionality will be the same.

Product Line: Keap

Issue Number: 2604593

Issue Status: Support Researching

Date Reported:
12/10/2021

Estimated Resolution Date: 1/1/2022

Summary:
Dec 10th 2021 6:21 PM MST When the URL of a campaign link is updated, the links inside the campaign emails do not update. For example, if you have a campaign link set to http://www.google.com and you change that to http://www.yahoo.com, then all the email links configured to use that campaign link are still sending contacts to Google, unless you delete the link inside your emails and create them again.

Alternative Solution:
After updating a campaign link, opening the email(s) and deleting the linked text, images, and/or buttons and re-adding them will prevent this issue from occurring.

Product Line: Keap & Max Classic

Issue Number: 2607165

Issue Status: Support Researching

Date Reported:
12/13/2021

Estimated Resolution Date: 1/3/2022

Summary:
Update - 5:20pm MST December 13th, 2021 The domain has been delisted so the majority of mail sent will stop seeing issues. However, there will be some residual blocks in place for 24 to 48 hours based on how the network updates filter rules. By Midday Wednesday things should be 100% back to normal Our email sending domain, infusionmail.com has been listed on spamhaus. This will affect any mail that uses a filter that looks to spamhaus for domain reputation. One example of this is Apple domains. Any mail sent to the following domains will be affected: icloud.com me.com mac.com privaterelay.appleid.com The initial response indicates that users are sending mail to recipients that have not requested the mail or the mail is sent to spam traps. List management is once again the key to the issue and they are pushing hard to see a lot more COI (Confirmed Opt In). We are working with them to get this removed. More info to follow.

Product Line: Keap & Max Classic

Issue Number: 2630872

Issue Status: Support Researching

Date Reported:
01/14/2022

Estimated Resolution Date: 2/4/2022

Summary:
We are aware of an issue where customers cannot select or add tags to virtual fields in forms on Landing Pages. We are currently looking into this further.

Alternative Solution:
There is no current work around for accessing the tagging options on these virtual fields.

Product Line: Keap & Max Classic

Issue Number: 2580730

Issue Status: Review

Date Reported:
11/09/2021

Estimated Resolution Date: 11/19/2021

Summary:
When you click on the campaign tab in a contact record and click to add to sequence, This pop up is the window that is displaying incorrectly. This is just a visual issue. the functionality should be the same. the Save button is a little hard to click.

Alternative Solution:
You can try to zoom out in your browser to help with the display

Product Line: Max Classic

Issue Number: 2583519

Issue Status: Support Researching

Date Reported:
11/12/2021

Estimated Resolution Date: 12/24/2021

Summary:
We are aware some apps are experiencing a display issue on public Checkout forms where the promo code field does not appear on the form even though the application is an edition of Keap that should have access to promo codes. We are currently looking into this.

Alternative Solution:
None at this time.

Product Line: Keap