Issue Number: 2938965

Issue Status: Support Researching

Date Reported:
01/24/2023

Estimated Resolution Date: 1/27/2023

Summary:
Update 12:15 PM MST 1/25/23 At this time, this issue should be resolved for the majority of applications, but not for 100%. Our development team is still working to resolution for all apps. After resolving KI 02938608 (The Marketing->Landing Pages page is displaying an error when trying to load the list of landing pages), the list of landing pages now loads but the stats are showing 0. This is because of an issue with the call being made to obtain that information from our reporting service. The data is still being recorded and stores, and once the issue with the call to retrieve the information is resolved, the stats will accurately be reflected on the page again.

Product Line: Keap

Issue Number: 2941192

Issue Status: Support Researching

Date Reported:
01/26/2023

Estimated Resolution Date: 1/29/2023

Summary:
When contacts use an unsubscribe link and their status changes to Opt-Out, their email addresses can be opted back in via a POST, PUT, or PATCH to the contacts REST endpoint. This also happens for other statuses like List Unsubscribe and Provided Feedback.

Product Line: Keap & Max Classic

Issue Number: 2891103

Issue Status: In Queue

Date Reported:
11/28/2022

Estimated Resolution Date: 12/19/2022

Summary:
We have determined that if a contact receives an invoice from a Keap Pro/Max app with a recurring product and their initial payment attempt fails, then they try again and are successful, an active recurring payment does not get created (which is normal). However, the invoice itself still shows that the contact will be billed on the set recurring schedule even though they will not since the Recurring Payment is not actually set up. This can cause users to believe contacts will be billed in the future when they may not actually get billed. We are currently investigating this.

Product Line: Keap

Issue Number: 2900462

Issue Status: Support Researching

Date Reported:
12/08/2022

Estimated Resolution Date: 12/29/2022

Summary:
We have discovered an issue when importing contacts with a file that contains a column name of "Billing Address". When attempting to upload a file with this for the import, an error will appear which reads: "Something went wrong and we couldn't import your contacts. Please try again." We're currently investigating this issue,

Alternative Solution:
Users can work around this by changing the column name from "Billing Address" in their import file to "billing address". Doing this will allow them to import the file and match the field.

Product Line: Keap

Issue Number: 2910369

Issue Status: Support Researching

Date Reported:
12/20/2022

Estimated Resolution Date: 1/10/2023

Summary:
We have identified an issue being experienced in Keap Max edition where when a user clicks on the "Data Cleanup" option on the Settings page, they are redirected to an "Access Denied" error page which states "You do not have permission to view this section". We are currently investigating this.

Product Line: Keap

Issue Number: 2912144

Issue Status: In Progress

Date Reported:
12/22/2022

Estimated Resolution Date: 1/12/2023

Summary:
January 23rd 2023 11:30 AM MST Our development team has a solution which should help prevent this issue. We plan on making those updates before the end of this week. January 23rd 2023 9:52 AM MST Initially this issue appeared to impact a low number of users, but we have received many more reports. For this reason we have reprioritized this issue and expect to have it fixed asap. January 13th 2023 5:07 PM MST We are continuing to troubleshoot and test to determine the cause. December 23rd 2022 10:09 AM MST Our development team is investigating this issue. December 22nd 2022 4:15 PM MST When users attempt to publish some pages created in Keap using the newest landing page builder they see an error which says "There was a problem publishing please try again later".

Product Line: Keap

Issue Number: 2934645

Issue Status: Support Researching

Date Reported:
01/19/2023

Estimated Resolution Date: 2/9/2023

Summary:
01/20/2023 3:08 PM MST Due to industry changes link shorteners are currently unavailable or allowed for the Keap Marketing Number. Because of those changes, Keap has disabled our link shortener feature until further notice. 01/19/2023 10:38 AM MST We have identified the cause of this issue. And we are working to find the best resolution to this issue. 01/19/2023 10:02 AM MST We have received reports of users being unable to create new shortened links in marketing text messages, and existing shortened links leading to a fraud warning page. We are investigating

Product Line: Keap & Max Classic

Issue Number: 2941246

Issue Status: Support Researching

Date Reported:
01/26/2023

Estimated Resolution Date: 2/16/2023

Summary:
We have been made aware of an issue in which some payments sent to Authorize.net may be flagged as Suspicious Transactions when a Keap IP address is sent with the payment instead of the customer's IP address. This can happen when orders are created in ways where the contact is not directly performing the transaction, such as orders created via the Create Order process in a campaign sequence, Order action sets, and so on. We are currently investigating this.

Product Line: Keap & Max Classic

Issue Number: 2901445

Issue Status: In Progress

Date Reported:
12/09/2022

Estimated Resolution Date: 1/20/2023

Summary:
We have discovered an issue when importing contacts with billing address information. Certain column names prevent the billing address information from being recognized and added to the contact record upon import. These column names are (case specific): Billing Address Line 1, Billing Address Line 2, Billing Address City, Billing Address State, Billing Address Postal Code, Billing Address Country. We are currently investigating.

Alternative Solution:
The user can work around this by changing the column names in their import file from: Billing Address Line 1, Billing Address Line 2, Billing Address City, Billing Address State, Billing Address Postal Code, Billing Address Country to Billing address line 1, Billing address line 2, Billing address city, Billing address state, Billing address postal code, Billing address country and the file should allow them to import the data successfully on the contact record.

Product Line: Keap

Issue Number: 2926801

Issue Status: In Progress

Date Reported:
01/10/2023

Estimated Resolution Date: 2/21/2023

Summary:
We have identified an issue where after registering for a developer account at Keys.developer.keap.com, the verification link that is sent is directing to an error page when clicked. It is still verifying the account, so newly registered users will be able to log in after clicking it, it just displays an error page after being clicked.

Alternative Solution:
No workaround is currently needed, the functionality still works and the link still verifies the account. The issue is just that it redirects to a page which displays an error instead of a confirmation.

Product Line: Keap & Max Classic

Issue Number: 2940991

Issue Status: Support Researching

Date Reported:
01/26/2023

Estimated Resolution Date: 3/9/2023

Summary:
We have received reports that the option to select fonts is no longer displaying in text elements on landing pages. We are currently investigating this issue.

Product Line: Keap & Max Classic