Issue Number: 3550795

Date Reported:
01/09/2026

Summary:
Easy Automations are failing to send emails to internal application users, using the option within the "Send a notification" Then. Other notification send options are working correctly, and emails addressed to the Contact record running through the Easy Automation succeed. These emails can be seen as bouncing when you visit a contact record matching the recipient user's login email address, but only if you login to the Max Classic interface (which is not possible for almost all users)

Product Line: Keap Pro/Max

Issue Number: 3559791

Issue Status: Deployed

Date Reported:
02/13/2026

Summary:
We have identified an issue where some users may be experiencing issue with their user permissions in the Keap Ultimate user interface in which their permissions are set one way, but are not behaving that way when logged into the application. This is not affecting the Classic user interface, only the Ultimate user interface.

Alternative Solution:
Users can toggle to the Classic UI instead of Ultimate UI if they are experiencing this issue, and the permissions will follow what is set under the user permissions for that user.

Product Line: Keap Pro/Max