Emails sent by the Send Notification step in an Easy Automation are sending hours after the email should send
Issue Number: 3466826
Issue Status: Deployed
Date Reported:
03/12/2025
Estimated Resolution Date: 11/28/2025
Summary:
11/20/2025 12:19 PM MST
This issue has been resolved
11/17/2025 9:39 AM MST
A fix has been created and is awaiting final testing
11/13/2025 2:01 PM MST
The cause of this issue has been identified, and our product team is currently working on creating a fix
03/12/2025 2:26 PM MST
Emails sent by the Send Notification step in an Easy Automation are sending hours after the email should send. We are investigating
Product Line: Keap Pro/Max
Emails are not getting sent out from certain applications
Issue Number: 3522056
Date Reported:
09/15/2025
Estimated Resolution Date: 9/15/2025
Summary:
Emails in certain applications are not sending out from easy/advanced automations, broadcasts, test emails.
Product Line: Keap Pro/Max
Max Classic/Ultimate - Email Status Search Report is missing from Reports list
Issue Number: 3523117
Issue Status: Deployed
Date Reported:
09/17/2025
Summary:
09/17/2025 5:04 PM MST
Email Status Search is not displaying in some Max Classic/Ultimate plans. Our Product Team is investigating.
Alternative Solution:
The easiest workaround is to visit the report URL directly.
This can be done by copy and pasting the URL shown below into your browser. Replace APPID with your Keap application Id and hit the enter key.
https://APPID.infusionsoft.com/Reports/searchTemplate.jsp?reportClass=OptOutSearch&view=resultsPage
Product Line: Keap Pro/Max
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Priority
Priority is used to estimate resolution time:
| Priority | SLA | |
|---|---|---|
| Critical | ASAP | |
| Urgent | 3 days | |
| High | 3 weeks | |
| Medium | 6 weeks | |
| Low | 8 weeks |