Issue Number: 3100087

Issue Status: Review

Date Reported:
09/07/2023

Estimated Resolution Date: 9/7/2023

Summary:
9/7/23 7:12 PM PST: This issue has been resolved. 9/7/23 1:33 PM PST: We are still working on a fix for this issue. We will keep everyone notify. 9/7/23 7:42 AM PST: When trying to access broadcasts a blank screen appears. There is no option to get to the broadcast list or create a broadcast.

Product Line: Keap & Max Classic

Issue Number: 3103307

Issue Status: Deployed

Date Reported:
09/12/2023

Estimated Resolution Date: 9/15/2023

Summary:
Sept 14th 2023 9:42 AM PST Our development team has implemented the fix on the effected blocks and have resolved this issue. Sept 14th 2023 9:02 AM PST Our development team has identified solution and are working on updating the effected servers with this fix. Sept 12th 2023 5:02 PM PST We are continuing work to resolve the issue for any impacted applications as soon as possible. Sept 12th 2023 4:38 PM PST Our development team has identified the cause of the issue and have taken steps to prevent any new applications from being impacted. Sept 12th 2023 12:19 PM PST When navigating to any page in an application, it will initially appear that the page is loading in successfully, but then it will stop for anywhere from 5-20 seconds before finishing loading

Product Line: Max Classic

Issue Number: 3093752

Issue Status: In Progress

Date Reported:
08/28/2023

Estimated Resolution Date: 8/31/2023

Summary:
August 29th 2023 4:06 PM PST Updates to customer applications are continuing and will likely extend throughout the next few days. August 29th 2023 8:54 AM PST Our development team has created and tested a fix. We're working to implement the fix in all applications before the end of the day. August 28th 2023 11:30 AM PST We believe the configuration is controlled by Keap. Our development team is still investigating. August 28th 2023 10:30 AM PST Recurring orders in Keap are attempting to charge, but Stripe is rejecting the attempts due to a configuration issue. We're in the process of confirming if the configuration issue is on Keap's side and we're making every effort to resolve this as quickly as possible.

Product Line: Keap

Issue Number: 3109042

Issue Status: Deployed

Date Reported:
09/21/2023

Estimated Resolution Date: 9/22/2023

Summary:
09/22/2023 8:04 AM PST Systems are now back online and functioning. Our team will be actively monitoring performance throughout the day as normal customer traffic increases, to ensure no loss in performance. Please note: Email sending was backed up for a period of time during this outage. No emails were lost, and we are now catching up on delivering these emails. Also, recurring and subscription payments continued to function during the outage. 09/22/2023 4:25 AM PST We are actively working on a fix 09/21/2023 9:31 PM PST We are actively working on a fix 09/21/2023 8:32 PM PST We have identified the cause, and we are actively working on a fix 09/21/2023 7:17 PM PST Our teams discovered an issue with multiple pages in Pro, Max and Max Classic becoming inaccessible starting at 6:21 PM PST on September 21, 2023. We are actively investigating

Product Line: Keap & Max Classic

Issue Number: 3110317

Issue Status: Support Researching

Date Reported:
09/22/2023

Estimated Resolution Date: 9/22/2023

Summary:
Sept 22nd 2023 12:40 PM PST We've identified the cause of the issue and have taken steps to resolve it. This should no longer be occurring, but we are actively monitoring to ensure it stays this way. Sept 22nd 2023 12:00 PM PST Our development team is investigating the cause of this issue. Sept 22nd 2023 11:00 AM PST For some applications, integrations which utilize the legacy API key are seeing API calls fail with an error that starts with "[InvalidConfig]For API support" in the response.

Product Line: Keap & Max Classic

Issue Number: 3110354

Issue Status: Deployed

Date Reported:
09/22/2023

Estimated Resolution Date: 9/22/2023

Summary:
09/22/2023 3:44 PM PST This issue has been resolved 09/22/2023 12:38 PM PST Most applications have been fixed. We are in the process of fixing four remaining applications. We will provide another update soon 09/22/2023 11:53 AM PST We have received reports of campaign goals not triggering in some applications. We are investigating

Alternative Solution:
Reloading the application fixes the issue, (at least temporarily)

Product Line: Keap & Max Classic