Analytics Reports are throwing errors in both Pro/Max and Max Classic apps
Issue Number: 3010380
Issue Status: Deployed
Date Reported:
04/25/2023
Estimated Resolution Date: 6/6/2023
Summary:
4/25/23
12:50 PM
Analytics Reports are throwing errors in both Pro/Max and Max Classic apps
Alternative Solution:
None
Product Line: Keap & Max Classic
Credit cards are not set on some orders created via an action set
Issue Number: 3030257
Issue Status: In Queue
Date Reported:
05/23/2023
Estimated Resolution Date: 5/26/2023
Summary:
May 25th 2023 7:45 AM PST
The fix has been released to all customer apps as of this morning. This issue has been resolved.
May 24th 2023 8:50 AM PST
Deployment of this fix to customer apps is ongoing and should be completed before the end of the week.
May 23rd 2023 5:12 PM PST
Our testing was successful and we've started to update customer apps with the fix.
May 23rd 2023 3:21 PM PST
Our development team has identified the cause and has created a fix which is currently being tested.
May 23rd 2023 12:27 PM PST
When an action set is configured to create an order
- AND not charge tax
- AND use a payment plan setup in E-Commerce > Payment Plans
- THEN the order is created but the credit card is not selected in the order
Product Line: Max Classic
Keap loads a blank page for some users
Issue Number: 3032082
Issue Status: In Progress
Date Reported:
05/25/2023
Estimated Resolution Date: 5/25/2023
Summary:
May 26th 2023 3:40 PM PST
This issue is resolved.
May 26th 2023 2:00 PM PST
Our development team was able to identify the cause of this issue and make updates to correct it. We are still monitoring, but we have verified with the fix with some users directly.
May 26th 2023 8:53 AM PST
We're continuing to investigate this issue.
May 25th 2023 4:36 PM PST
For some users, after they login they only see a blank page. This doesn't appear to be impacting all users in an application, but users which experience this issue do see this when logging into other Keap apps.
Product Line: Keap
"Your connection is not private" prompt displaying when trying to view legacy landing pages
Issue Number: 3034488
Issue Status: Deployed
Date Reported:
05/30/2023
Estimated Resolution Date: 6/2/2023
Summary:
We have received reports of a "Your connection is not private" prompt appearing when trying to view legacy landing pages. We are currently looking into this issue.
Alternative Solution:
At this time, pages can still be accessed by clicking "Advanced" on the page where you see the "Your connection is not private" prompt and then clicking the link that appears to Proceed to the page.
Product Line: Keap & Max Classic
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Priority
Priority is used to estimate resolution time:
Priority | SLA | |
---|---|---|
Critical | ASAP | |
Urgent | 3 days | |
High | 3 weeks | |
Medium | 6 weeks | |
Low | 8 weeks |