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The mobile keyboard opens on it's own and hides the navigation bar in the mobile application

Marketing

Issue Number: 3266431

Issue Status: Deployed

Date Reported:
04/05/2024

Estimated Resolution Date: 4/26/2024

Summary:
05/21/2024 9:44 AM MST This issue has been resolved in the newest version 2.9.16 05/06/2024 1:06 PM MST Our developers have created and tested the fix for this issue. The fix is currently awaiting release to Apple with version 2.9.16 04/05/2024 8:41 AM PST We have received reports of the keyboard hiding the navigation bar in the mobile application. We are investigating.

Alternative Solution:
Tapping on Search will dismiss the keyboard

Product Line: Keap Pro/Max

Incorrect payment method looks selected for some subscription orders

E-Commerce

Issue Number: 3266458

Issue Status: Deployed

Date Reported:
04/05/2024

Estimated Resolution Date: 4/26/2024

Summary:
For some subscription orders, the payment method shown in the order is different than the payment method selected in the database. This leads users to believe the wrong card or merchant is selected when it isn't.

Product Line: Keap Ultimate

Ultimate: Past Orders that with Autocharge set to No are Getting Charged

Issue Number: 3298148

Issue Status: Deployed

Date Reported:
05/22/2024

Estimated Resolution Date: 5/22/2024

Summary:
5/22/24 3:37 PM MST: This issue has been resolved and past orders that were being charged or attempted to be charged is no longer happening. We are working on communicating to those affected with a list of past orders that were affected. Users that have past orders that have been autocharging recently and the autocharge is set to no are getting charged today, 5/22/24.

Product Line: Keap Ultimate

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks