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Manually sent confirmation emails in Keap sometimes contain the wrong user signature

Issue Number: 2256510

Issue Status: Deployed

Date Reported:

Estimated Resolution Date: 1/7/2021

The email confirmation template used when manually sending a confirmation email is stored in the Branding Center. Which is only accessible in Max Classic. The from email address on the template is configured to send from the contact's owner, but the signature is confirmed to send from a specific user. In some circumstances, this causes the from address and signature to be show different users.

Product Line: Keap

Unable to mark notifications as read in Keap

Issue Number: 2673615

Issue Status: Deployed

Date Reported:

Estimated Resolution Date: 4/18/2022

In Keap, the number of unread notifications listed in the notifications center and the icon on the bottom left don't disappear when messages are read.

Product Line: Keap

Broadcast Reports in Keap Pro/Max applications are not loading


Issue Number: 2763241

Issue Status: Deployed

Date Reported:

Estimated Resolution Date: 7/1/2022

Friday July 1st, 2022 10:00am Phoenix time: This issue has now been resolved and broadcast reports are loading correctly. This morning we were made aware of an issue with broadcast reports in Keap Pro/Max applications. When trying to view a broadcast report for a sent or scheduled broadcast, the page continuously tries to load but does not ever load completely. After testing, it appears broadcast emails that are sent using "Send Now" and broadcast emails scheduled for a future time are all still sending, this looks to only be an issue viewing the reporting in app. We are currently investigating this.

Product Line: Keap

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Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks