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Adding campaign links will prompt a re-publish for each individual link being added even if the campaign is unpublished

Issue Number: 2337895

Issue Status: Deployed

Date Reported:
02/26/2021

Estimated Resolution Date: 4/9/2021

Summary:
Every time a campaign link is added a pop-up box appears prompting for a republish of the campaign. This also pops up if the campaign is unpublished

Product Line: Max Classic

Some contact records will not open and display an "Oops! looks like there's a little problem..." error page

CRM

Issue Number: 2364265

Issue Status: Done

Date Reported:
03/16/2021

Estimated Resolution Date: 4/6/2021

Summary:
We have received some reports of contact records not opening in apps and displaying a "Oops! looks like there's a little problem..." error. We are currently looking into this.

Alternative Solution:
Most information on the contact record can still be accessed when using the advance search (Contacts -> View Contacts) and using the interactive view.

Product Line: Max Classic

Cannot see "Create New Category" field to enter new tag category when making a new tag using Apply/Remove tag process in campaign builder

Campaign Builder

Issue Number: 2364456

Issue Status: Deployed

Date Reported:
03/16/2021

Estimated Resolution Date: 4/6/2021

Summary:
We have received a report that the "Create New Category" field is not appearing when trying to create a tag with a new tag category via the Apply/Remove Tag process in the campaign builder/advanced automation builder. We are currently looking into this.

Alternative Solution:
Create the Tag via CRM Settings -> Tags (in Keap Max Classic), Settings -> Tags (Keap Lite, Pro, Max) or within a Tag Applied goal in the campaign builder/advanced automation builder. None of these methods are experiencing the same issue.

Product Line: Keap & Max Classic

List Contacts REST endpoint returning null and empty data for score value and tag ids

Apps/API

Issue Number: 2366735

Issue Status: Deployed

Date Reported:
03/18/2021

Estimated Resolution Date: 4/8/2021

Summary:
When hitting the List Contacts REST endpoint null is always returned for ScoreValue and Tag Ids is an empty array.

Alternative Solution:
Tag Ids can be retrieved through other end points. Currently there is no alternative for ScoreValue.

Product Line: Keap

REST Opportunities endpoint returns Affiliate Id is invalid for valid ids

Apps/API

Issue Number: 2367021

Issue Status: Deployed

Date Reported:
03/18/2021

Estimated Resolution Date: 4/29/2021

Summary:
REST Opportunities endpoint returns Affiliate Id is invalid for valid ids

Product Line: Keap

3ds2 Stripe issue - shows successful payments in Keap, but incomplete in Stripe

E-Commerce

Issue Number: 2367359

Issue Status: Deployed

Date Reported:
03/18/2021

Estimated Resolution Date: 4/9/2021

Summary:
Payments that are requiring 3ds2 verification are showing successful in Keap, but incomplete in the Stripe dashboard This is currently impacting manually adding payment to an order, the quick sale, on “add an order” from the orders tab, as well as the API. Workaround - We recommend not attempting to process any manual payments for credit cards of customers in the Europe Economic Area. Instead, send customers in the Europe Economic Area an invoice or have your EEA customers check out via order form or shopping cart so the appropriate authentication can trigger.

Product Line: Keap & Max Classic

Unable to scroll in multiple areas of landing pages and checkout pages

Campaign Builder

Issue Number: 2374250

Issue Status: Deployed

Date Reported:
03/24/2021

Estimated Resolution Date: 4/14/2021

Summary:
April 1st 2021 7:06 AM MST This issue has been resolved. March 24th 2021 8:53 AM MST In the landing page builder, when a user clicks layout in the left column, they should be able to scroll, but the ability to scroll is no longer there. Also, in checkout pages, the left column is no longer scrollable. So if the browser window/zoom is configured a certain way then some of the template categories are off the page.

Alternative Solution:
Zooming out in your web browser should allow you to see sections which are off the page.

Product Line: Keap & Max Classic

Public and internal forms in Keap are not triggering automation

Campaign Builder

Issue Number: 2374907

Issue Status: Support Researching

Date Reported:
03/24/2021

Estimated Resolution Date: 4/15/2021

Summary:
March 24th 5:46 PM MST This issue has been resolved. March 24th 2021 5:15 PM MST In Keap, when a person submits a public or internal form, the form submitted goal does not get triggered.

Alternative Solution:
A web form submitted goal, or landing page will work correctly.

Product Line: Keap

New Landing Pages are unable to be submitted

Issue Number: 2375441

Issue Status: Deployed

Date Reported:
03/25/2021

Estimated Resolution Date: 3/28/2021

Summary:
March 25, 2021: 1:00 pm MST: The issue has been resolved and any affected landing page may be corrected by republishing. Our developers are exploring options to correct this issue for affected landing pages without the need to republish. 8:00 am MST: We have received multiple reports of issues where new landing pages are redirecting to the index page without submitting data when the submit button is clicked. This is preventing newly published landing pages from functioning. Our developers are currently looking into the issue

Alternative Solution:
Using an existing published landing page or new webform can serve the same or similar purpose, but there is currently no work around to get the newly published landing pages submitting correctly. Republishing any older landing pages may cause them to begin exhibiting this issue as well.

Product Line: Keap & Max Classic

Appointments Zoom Integration keeps disconnecting

Apps/API

Issue Number: 2344413

Issue Status: Deployed

Date Reported:
03/04/2021

Estimated Resolution Date: 4/8/2021

Summary:
Appointments Zoom Integration keeps disconnecting. Please gather details above before attaching case.

Alternative Solution:
You will need to continue to reconnect until the issue is resolved

Product Line: Keap

RESOLVED: Custom simple email/sms templates are no longer present in application

Broadcast

Issue Number: 2383262

Issue Status: Deployed

Date Reported:
04/01/2021

Estimated Resolution Date: 4/1/2021

Summary:
04/01/21 11:00 AM MST The issue has been completely resolved. 04/01/21 9:48 AM MST We have identified the issue and have verified that templates are now appearing in the applications. 04/01/21 8:45 AM MST We are continuing to determine the cause of the issue and will update once we have more information. 04/01/21 8:04 AM MST We have determined that this also affects the ability to create a new template. New templates will not be able to be created until we resolve this issue. 04/01/21 6:49 AM MST Our Development team has started to investigate the issue 04/01/21 6:34 AM MST We are receiving reports of custom email and sms templates not appearing in Keap Lite/Pro/Max applications.

Product Line: Keap

Landing Pages experiencing delays in creating contacts and triggering goals.

Campaign Builder

Issue Number: 2383525

Issue Status: Done

Date Reported:
04/01/2021

Estimated Resolution Date: 4/22/2021

Summary:
We have received reports from customers that landing page submissions are experiencing delays in creating contacts and triggering goals. In testing, the contacts are eventually created/the goals will eventually trigger after a varying delay. We are currently looking into this issue.

Alternative Solution:
There is no workaround at this time.

Product Line: Keap & Max Classic

RESOLVED: REST API contacts endpoints returning error 500

Apps/API

Issue Number: 2383710

Issue Status: In Queue

Date Reported:
04/01/2021

Estimated Resolution Date: 4/1/2021

Summary:
4/1/2021 11:28pm MST The deployment/release has finished. This issue is now resolved. 4/1/2021 9:03pm MST We have started the deployment/release that will resolve the issue and expect it to be fully release within the next 3 hours. 4/1/2021 6:15pm MST Our testing did not pass and we now expect to release shortly. 4/1/2021 3:30pm MST The issue has been fixed and is being tested with a planned release tonight around 6pm MST. Updates will be posted here as they become available. 4/1/2021 2:10pm MST The issue has been identified and the fix is being tested. Updates will be posted here as they become available. 4/1/2021 1:20pm MST Still investigating will post updates here as they become available. This issue is intermittent 4/1/2021 8:00am MST Reported Issue with the Rest API Contacts endpoints returning a general error response 500. The issue seems to have started around 6am MST.

Product Line: Max Classic

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks