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Landing page builder will show no content despite the landing page being published and accessible

Issue Number: 3509474

Issue Status: Done

Date Reported:
07/31/2025

Estimated Resolution Date: 8/21/2025

Summary:
When accessing an already published landing page, we have seen reports of the landing page builder showing a blank page with no content in it, as if it were a brand new landing page. The URL of the landing page will still be live and have content

Product Line: Keap Pro/Max

Emails are not getting sent out from certain applications

Issue Number: 3522056

Date Reported:
09/15/2025

Estimated Resolution Date: 9/15/2025

Summary:
Emails in certain applications are not sending out from easy/advanced automations, broadcasts, test emails.

Product Line: Keap Pro/Max

New Automation Builder - Set Field Value modal "Save" button does not function when "Set field value" or "Overwrite field value" is selected with a Text Area custom field

Issue Number: 3534353

Issue Status: Deployed

Date Reported:
10/24/2025

Estimated Resolution Date: 11/14/2025

Summary:
We have identified an issue within the New Automation Builder where if users attempt to use the Set Field Value process and they select "Set field value" or "Overwrite field value" with a Text Area custom field, the save button does not function and does not save the configuration. We are currently investigating.

Alternative Solution:
Users can toggle off the new automation builder, then configure the Set Field Value process using the old automation builder and publish. They can then toggle the new automation builder back on to continue working on the rest of their automation. However, this will need to be done anytime a change is needed to that Set Field Value process, and once it is configured and published the value being set still does not appear in the new automation builder, but the process will still run and set/overwrite the field correctly once it is configured and published from the old automation builder.

Product Line: Keap Pro/Max

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks