Scrolling too quickly when loading additional deals in a pipeline stage can cause some to show up as duplicates in the list
Issue Number: 3498679
Issue Status: Deployed
Date Reported:
06/24/2025
Estimated Resolution Date: 7/15/2025
Summary:
We have identified an issue where if a user scrolls down in the list of deals in a pipeline stage too quickly, it can result in visual duplicates of deals displaying in the list when it loads additional deals. These are not actual duplicates, and taking actions such as attempting to delete one of them will result in the original deal being deleted. We are currently investigating this issue.
Alternative Solution:
Users can scroll down the list slower, or pause scrolling for a few seconds when they hit the point where additional deals are loaded before they continue scrolling. This will prevent the visual duplicates from appearing in the list.
Product Line: Keap Pro/Max
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Priority
Priority is used to estimate resolution time:
| Priority | SLA | |
|---|---|---|
| Critical | ASAP | |
| Urgent | 3 days | |
| High | 3 weeks | |
| Medium | 6 weeks | |
| Low | 8 weeks |