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Zoom integration button missing in Creating Appointment Links

Issue Number: 3314891

Issue Status: Deployed

Date Reported:
06/17/2024

Estimated Resolution Date: 8/30/2024

Summary:
***This feature is currently under maintenance. We will notify you when there are updates. For now, this option is not available.*** **9/27/24*** This feature is still under maintenance. We are still working on getting this backup. ***8/5/24*** The resolution date for this to back up is 8/30/24 When creating an Appointment Type with an online meeting the button to automatically add a zoom link has been removed as it was inserting the logged in user's Zoom link and not the Appointment owner's link.

Alternative Solution:
Manually paste the Appointment Owner's Zoom link into the provided edit field

Product Line: Keap Pro/Max

Oauth authentication site is not allowing for users to select an app to grant access when using Google Chrome

Apps/API

Issue Number: 3419096

Issue Status: Done

Date Reported:
11/14/2024

Estimated Resolution Date: 12/26/2024

Summary:
When attempting to grant OAuth Authentication via a url, if that url is opened in an up to date version of Google Chrome, then the drop down will not function.

Alternative Solution:
using other browsers (such as Firefox/Brave/Opera/Edge) should allow this to function

Product Line: Keap Pro/Max

"Due to high number of tasks (over 99)" warning message displaying on contacts with fewer than 99 tasks

CRM

Issue Number: 3433939

Issue Status: Deployed

Date Reported:
12/13/2024

Estimated Resolution Date: 1/4/2025

Summary:
On 12/13, certain contacts with pre-existing tasks started displaying a warning message in Pro/Max apps when Tasks are viewed from the contact record. This message is intended as a warning and explanation as to why some tasks may not appear on a contact record if there are more than 99 tasks associated with that contact record. However, this message is displayed for certain contacts with fewer than 99 tasks associated with them, including both completed and uncompleted tasks.

Product Line: Keap Pro/Max

Some Apps: "You haven't sent any email broadcasts yet" message shows on Email broadcasts page

Marketing

Issue Number: 3441801

Issue Status: Support Researching

Date Reported:
01/08/2025

Estimated Resolution Date: 1/29/2025

Summary:
In certain Pro/Max/Ultimate apps, the list of sent and draft broadcasts fails to load on the Email Broadcasts page. This causes the list of Broadcasts to appear empty, as if no broadcasts have ever been sent from the app. This issue was first reported at 10:00 AM EST 1/8/2025. Our developers are aware of the issue, and actively working on a fix for the affected apps. Issue was resolved later the same day, with the last fixes deployed at 9:43 PM EST 1/8/2025

Alternative Solution:
For Ultimate apps, previous sent and draft broadcasts will be accessible if the application is toggled back to the Max Classic interface. There is no workaround currently known for Pro/Max apps.

Product Line: Keap Pro/Max

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks