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Button links in Emails built with the New Email Builder in Keap are not applying tags or tracking

Marketing

Issue Number: 2840058

Issue Status: Deployed

Date Reported:
09/29/2022

Estimated Resolution Date: 10/20/2022

Summary:
Update Thursday 9/29/2022 12:50 pm PHX It has been determined that the scope of this issue is much smaller than initially believed. We have downgraded the priority on this issue as it is only affecting contacts viewing these specific emails through a Windows based Microsoft Outlook desktop client. We will continue to work on resolving this issue going forward. We have received reports of Button links not applying tags or tracking for emails built with the New Email Builder in Keap. We are currently investigating this issue.

Alternative Solution:
To work around this, users will can change the buttons which tag contacts in their emails built with the new email builder into normal text links which tag the contacts.

Product Line: Keap

Some Apps: Some users are currently unable to log in

Issue Number: 2878934

Issue Status: Support Researching

Date Reported:
11/14/2022

Estimated Resolution Date: 11/14/2022

Summary:
Update: 10:15am PHX 11/14/2022 This should now be resolved for users who were experiencing this error logging in. We have been made aware of an issue that some users are currently experiencing when trying to log into their Keap applications. Some users are encountering the following error when trying to log in: "Oops! Looks like you tried to log in to an app for which you aren’t a user". We are currently investigating this isuse.

Product Line: Keap & Max Classic

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks