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Domain/IP Reputation: Contains an URL listed in the URIBL blacklist warning appearing in spam checker

Broadcast

Issue Number: 2464839

Issue Status: Support Researching

Date Reported:
06/29/2021

Estimated Resolution Date: 8/10/2021

Summary:
Tuesday, June 29th, 2021 8:10AM PHX: This issue has been resolved on our end, however the warning may still appear in the email builder for the next couple of hours. Users can still send their email broadcast even if the warning does appear. We have received many reports from users regarding seeing the spam checker warning "Domain/IP Reputation: Contains an URL listed in the URIBL blacklist" when composing an email in the broadcast builder. This looks to be related to any links that would use keap.app which can also include images inserted into the email and the signature block. Users should still able to send their email despite the warning appearing.

Alternative Solution:
Since this is just a warning, users can still send their email even though the warning appears. Simply follow the usual steps to send the broadcast and it should still send correctly.

Product Line: Keap & Max Classic

All subscription charges are delayed when a large number of failed attempts occur

E-Commerce

Issue Number: 2467191

Issue Status: In Queue

Date Reported:
07/01/2021

Estimated Resolution Date: 7/2/2021

Summary:
July 2nd 2021 2:50 PM AZ This issue has been completely resolved. July 2nd 2021 9:03 AM AZ Testing has completed and we are expecting to start updating customer applications with this fix soon. July 2nd 2021 3:01 AM AZ Our development team has created a fix and is testing before updating all customer applications. July 2nd 2021 12:20 AM AZ We have identified all applications which were recently impacted by this issue and have sent out emails to notify their users. July 1st 2021 4:39 PM AZ Our development team discovered an issue where subscriptions would delay their billing when a large number of failed charge attempts occur. We are working to get this fixed as soon as possible.

Product Line: Max Classic

User's Mail Account tabs are throwing a "There was an error while loading content" error

Admin

Issue Number: 2467177

Issue Status: Deployed

Date Reported:
07/01/2021

Estimated Resolution Date: 7/22/2021

Summary:
7/1/21 4:14 PM We have found that in app ZE202 all of the users have "There was an error while loading content" error showing up on his/her Mail Accounts tab

Alternative Solution:
None

Product Line: Max Classic

Checkbox custom field selections do not save to contact record when submitted via Keap Public Form

CRM

Issue Number: 2469931

Issue Status: Deployed

Date Reported:
07/06/2021

Estimated Resolution Date: 7/27/2021

Summary:
We have received a report regarding checkbox custom fields with Keap Public Forms. It appears the selections made for the checkboxes are not being saved to the contact record that is created when the public form is submitted. We're currently looking into this issue.

Alternative Solution:
None currently for using checkboxes on public forms.

Product Line: Keap

Unable to open Landing Pages in Campaign Builder or Checkout Pages.

Issue Number: 2470381

Issue Status: Deployed

Date Reported:
07/06/2021

Estimated Resolution Date: 7/7/2021

Summary:
You are presented with a Cloudflare "Error 1014" CNAME Crosse-user Banned message.

Product Line: Keap & Max Classic

Some users are experiencing increased slowness when navigating their application

Issue Number: 2471609

Issue Status: Deployed

Date Reported:
07/08/2021

Estimated Resolution Date: 7/11/2021

Summary:
July 8, 2021, 7:00am MST: We have received reports from multiple applications that users are experiencing slowness when navigating throughout the app. Our developers are working to resolve the issue quickly

Product Line: Max Classic

Unable to login or click in app. Page is unresponsive

Admin

Issue Number: 2472715

Issue Status: Deployed

Date Reported:
07/09/2021

Estimated Resolution Date: 7/12/2021

Summary:
7/9/21 1:00pm MST The issue has been resolved. If you continue to see this issue please reach out to the support team for assitance. 7/9/21 12:10pm MST Issue has been identified and is being addressed. more updates to come shortly. 7/8/21 11:45am MST Escalated an issue with logins and navigating the app. When trying to click objects the page acts as if it is unresponsive.

Product Line: Keap & Max Classic

Error Page "Caution: You were sent to this page from an unverified source"

CRM

Issue Number: 2478114

Issue Status: Deployed

Date Reported:
07/14/2021

Estimated Resolution Date: 8/25/2021

Summary:
Update: We have identified the cause of this issue and are currently working to resolve it. this issue was the result of a routine security update that is conflicting with our user's browser cache. Please note once the fix is deployed we will need all Max Classic users to clear their cache and cookies. When navigating the app or saving records some users are seeing this error message "Caution: You were sent to this page from an unverified source" https://www.screencast.com/t/Us3x92vNxnyO

Alternative Solution:
On the error message screen you will clear your cache and cookies and hard reload the browser page (Shift F5).

Product Line: Keap & Max Classic

New users are unable to signup for a free trial app

Issue Number: 2486829

Issue Status: In Progress

Date Reported:
07/21/2021

Estimated Resolution Date: 7/21/2021

Summary:
July 21st 2021 1:35 PM PHX This issue has been resolved for any future attempts to sign up. Our development team is working to identify the users which submitted failed attempts and are discussing the best way to handle those. July 21st 2021 11:27 AM PHX Our developers have identified the cause of this issue and have created a fix. We are in the process of testing to confirm this fix before we make updates. July 21st 2021 10:32 AM PHX Our development team was alerted to an issue with new free trial applications. When a new user attempts to signup for a free trial, the attempt fails. The user will likely see a message explaining Keap does not have an app ready, or that the app couldn't be created and asks the user to contact sales. The invite email will also not be sent.

Product Line: Keap

Users in Keap Max and Pro apps are unable to login starting at about 10:00 AM on 07/22/2021

Issue Number: 2487824

Issue Status: Deployed

Date Reported:
07/22/2021

Estimated Resolution Date: 7/22/2021

Summary:
07/22/2021 10:01 AM MST We have received reports that users are unable to login to Keap Max and Keap Pro apps. 07/22/2021 10:04 AM MST Our teams are working to identify the cause of the issue 07/22/2021 10:12 AM MST The issue has been identified, and a fix is currently in progress 07/22/2021 10:32 AM MST A fix has been deployed and users should no longer be seeing login issues

Alternative Solution:
There is currently no workaround at this time

Product Line: Keap

Orders receiving 522 errors when trying to authorize through Authorize.net

E-Commerce

Issue Number: 2492326

Issue Status: Closed

Date Reported:
07/28/2021

Estimated Resolution Date: 7/31/2021

Summary:
7/28/21 12:48PM We've had multiple reports of 522 errors being thrown when attempted to charge orders through Authorize.net 7/28/21 1:21PM At 1:21PM Authorize.net resolved the issue. All subscriptions will attempt to be recharged. Any one time purchases will need to be manually recharged, the system will not auto attempt to reprocess them.

Alternative Solution:
This is an outage from Authorize.net - use another merchant account if possible

Product Line: Keap & Max Classic

About this page 

This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Click the title of a known issue to read more details including workarounds if they exist.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks