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Keap: Appointment Types are Disappearing if there are over 10 or in some browsers

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Issue Number: 2425846

Issue Status: Deployed

Date Reported:
05/11/2021

Estimated Resolution Date: 6/22/2021

Summary:
5/11/21 3:56PM We have received reports that users are seeing only a couple of their Appointment Types when there should be a larger list available.

Alternative Solution:
None

Product Line: Keap

RESOLVED: Contact merge fields fail to properly merge data when used in hyperlink/buttons

Issue Number: 2432655

Issue Status: In Progress

Date Reported:
05/19/2021

Estimated Resolution Date: 6/9/2021

Summary:
May 19, 2021: 1:45pm MST: Our developers have resolved the issue and existing links containing merge fields should now behave correctly. 8:10am MST: We have received reports of examples where ~Contact.Email~ merges in [email protected] when included in hyperlink/button urls instead of the correct email address. This issue appears to extend to other contact merge fields as well. Our developers are looking into the issue.

Alternative Solution:
Currently, a workaround to this issue is to create a plain text link in the body of the email. This will cause the merge fields to populate as plain text, which means that we will be unable to track link clicks. However, the necessary data will merge into the email correctly.

Product Line: Keap & Max Classic

Unable to save text to the social share settings description in landing pages

Campaign Builder

Issue Number: 2433188

Issue Status: Deployed

Date Reported:
05/19/2021

Estimated Resolution Date: 6/9/2021

Summary:
June 1st 2021 1:54 PM PHX Our development team has made some updates in an effort to resolve this issue. Those changes have allowed updates to save sometimes, but we're still working to completely resolve this issue. May 19th 2021 3:51 PM PHX When a user types into the description box for social share settings in landing pages then clicks outside the box to save, the text disappears. Our developers are working to resolve this issue.

Product Line: Keap & Max Classic

Landing Pages Date/Time custom field not updating time on contact's records

Campaign Builder

Issue Number: 2268829

Issue Status: Done

Date Reported:
12/30/2020

Estimated Resolution Date: 2/10/2021

Summary:
1:33PM 12/30.20 On Landing pages the date/time custom field option is not updating the time set when updating the field on the live form and submitting it

Product Line: Infusionsoft & Keap

Cannot edit form fields labels in landing pages

Campaign Builder

Issue Number: 2441849

Issue Status: Deployed

Date Reported:
06/01/2021

Estimated Resolution Date: 6/22/2021

Summary:
June 1st 2021 3:14 PM PHX When editing the label, placeholder, help text, and default values on form fields in landing pages, the edits do not save when clicking the Next button.

Product Line: Keap & Max Classic

"Create Deal" campaign action and "Pipeline Stage Move" goal fail to open when attempting to make edits in Keap Campaigns

Issue Number: 2444106

Issue Status: Deployed

Date Reported:
06/04/2021

Estimated Resolution Date: 6/7/2021

Summary:
We have verified an issue where the "Create Deal" action fails to display the setup interface when double clicking the action from the campaign builder. Our developers are currently looking into the issue

Product Line: Keap

Unable to create custom fields in Keap Max. Custom fields only show a limit of one that can be created

CRM

Issue Number: 2444267

Issue Status: Deployed

Date Reported:
06/04/2021

Estimated Resolution Date: 6/25/2021

Summary:
06/04/2021 1:37 PM MST Our developers have identified the cause of this issue. A pending permanent fix is scheduled to be released on 06/05/2021. 06/04/2021 10:55 AM MST In Keap Max apps, users are unable to create more than one custom field. If one or more custom fields have already been created, user's are not able to create any additional custom fields.

Alternative Solution:
If you have any questions, or if you need this fixed immediately, please reach out to our support team so we can refresh your application.

Product Line: Keap

Users hit an error page when attempting to update billing info from the Billing and Account Info page

Issue Number: 2459461

Issue Status: Done

Date Reported:
06/22/2021

Estimated Resolution Date: 6/25/2021

Summary:
June 22, 2021 9:30am MST: We've received some reports of users running into errors when trying to the "View/Update Billing Info" page. Our developers are currently looking into a solution

Alternative Solution:
Please reach out to support directly for assistance updating billing information.

Product Line: Keap & Max Classic

Users are seeing an Oops error when logging in or GraphQL errors when navigating Keap

Issue Number: 2459935

Issue Status: Deployed

Date Reported:
06/22/2021

Estimated Resolution Date: 6/22/2021

Summary:
UPDATE: This issue has been resolved June 22 2021 4:36 PM PHX Our live support has received multiple reports of login and loading issues in Keap. Users which experience login related issues will see "Oops! Looks like you tried to log in to an app for which you aren’t a user". Users which have access to multiple apps may be switched to a different app while navigating. Page loading issues show "Error: GraphQL error: Request failed with status code 401"

Product Line: Keap

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks