Issue Number: 3430899

Issue Status: Deployed

Date Reported:
12/05/2024

Estimated Resolution Date: 1/16/2025

Summary:
When a user is toggled to Ultimate and they try to log out, they will get a brief 401 error pop-up message and be redirected to their application.

Alternative Solution:
Logout under the Classic interface

Product Line: Keap Pro/Max

Issue Number: 3579699

Issue Status: Closed

Date Reported:
05/13/2026

Summary:
7/16/2026 Checked in with Lyle and we are able to close this ticket 5/20/2026 Update on Microsoft Delivery Issues We are currently seeing significantly improved delivery to the Microsoft network. We are still in active communication with Microsoft regarding the user segments that were triggering rate limiting, and we have made targeted adjustments on our side to help stabilize performance. Microsoft has also provided some temporary flexibility on the throttling we were experiencing. Root Cause The issue was driven by a combination of factors: -Inconsistent sending volume across certain hours and days. -Spikes in user spam complaints during those same periods. -Microsoft’s rate limiting, which reduces accepted mail volume; when complaint rates rise during these windows, the impact is amplified. Because fewer messages are accepted during throttling events, each spam report carries more weight against our reputation. This created a feedback loop where volume instability and complaints compounded each other. Path Forward We are continuing to work closely with Microsoft to fully restore our standing. Our actions moving forward include: -Tightening hourly and daily volume consistency across our IP ranges. -Ongoing review and adjustment of traffic distribution to avoid localized spikes. -Working directly with the users generating higher-than-normal spam complaints to address root causes. -Maintaining active monitoring of Microsoft-specific delivery signals and making real-time adjustments as needed. While we are not yet fully out of the woods, we are in a much stronger position today, and delivery performance is trending positively. 5/13/2026 We are currently experiencing delivery issues when sending mail to the Microsoft Email network from a subset of our shared IP pool (208.76.24.0/24). Messages sent from these IPs are being temporarily rate-limited, which results in initial soft bounces. Many messages are successfully delivered on retry, but a portion are not, ultimately timing out after our retry window expires. We make several delivery attempts over a 12-hour period after the initial soft bounce. If the destination servers continue to defer the message, it is removed from the retry queue. Mail sent from this range is historically among our strongest-performing traffic, and the bounce codes indicate the issue is tied to mail volume and/or complaint-rate fluctuations—both of which Microsoft is highly sensitive to. Affected domains: hotmail.com msn.com outlook.com live.com We have already engaged with the Microsoft team, but this remediation process is currently moving slowly, and we do not yet have an ETA for improvement.

Product Line: Keap Pro/Max

Issue Number: 3584214

Issue Status: Deployed

Date Reported:
06/12/2026

Summary:
We have received reports of intermittent temporary failures to load or submit public forms and checkout forms. Public forms may display an error which reads "Something went wrong and we could not submit your information", and checkout forms may fail to load with the error "Unable to load checkout form". We are currently investigating this reported behavior.

Alternative Solution:
No current workaround when it occurs, but as outlined the issue is intermittent and not consistent, and does usually resolve itself within a short time of when it begins.

Product Line: Keap Pro/Max