Some applications experienced several minute delays on Feb 23rd
Issue Number: 2966274
Issue Status: Done
Date Reported:
02/23/2023
Estimated Resolution Date: 4/6/2023
Summary:
February 23rd 2:55 PM MST
This issue had been resolved.
February 23rd 11:22 AM MST
Our development team was able to quickly address this issue and resolve the majority of the application experiencing slowness. We're continuing to monitor and investigate the underlying cause.
February 23rd 9:48 AM MST
During the morning of Feb 23rd our phone and chat support received reports of users seeing slowness while working inside their applications. For example, accessing your dashboard or searching contacts would have taken minutes instead of seconds. This slowness stopped at about 10:00 AM MST but our developers are still investigating what caused it.
Alternative Solution:
If you're still seeing slowness please contact our live support team instead of reporting the issue for your application on this page.
Product Line: Keap & Max Classic
Email sending is delayed
Issue Number: 2968539
Issue Status: Support Researching
Date Reported:
02/25/2023
Estimated Resolution Date: 2/25/2023
Summary:
February 25th 3:51 PM
The issue has been resolved.
February 25th 2:25 PM MST
Our development team has made some adjustments which helped resolve the delays for some applications but are still investigating others.
February 25th 1:55 PM MST
Our development team is continuing to investigate.
February 25th 1:00 PM MST
We have received multiple reports that emails are not sending and we're looking into the cause. We'll post more updates as soon as possible.
Product Line: Keap & Max Classic
SOME APPS: The tasks page in some Pro/Max applications is not displaying any tasks
Issue Number: 2967096
Issue Status: Deployed
Date Reported:
02/24/2023
Estimated Resolution Date: 3/17/2023
Summary:
03/17/2023 7:19 AM MST
We are currently testing a fix for this issue
03/09/2023 8:54 AM MST
We have identified the cause and are working on a solution
02/24/2023 8:58 AM MST
We have received reports of tasks not being displayed when navigating to My Day > Tasks in some Pro/Max applications. We are investigating.
Alternative Solution:
Tasks can still be viewed directly on the contact record, or in the tasks widget on the dashboard
Product Line: Keap
This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.
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Priority
Priority is used to estimate resolution time:
Priority | SLA | |
---|---|---|
Critical | ASAP | |
Urgent | 3 days | |
High | 3 weeks | |
Medium | 6 weeks | |
Low | 8 weeks |