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Current payment schedule settings are not being displayed when editing products on a checkout form.

E-Commerce

Issue Number: 2780306

Issue Status: Deployed

Date Reported:
07/27/2022

Estimated Resolution Date: 9/8/2022

Summary:
07/27/2022 6:02pm MST Current payment schedule settings are not being displayed when editing products on a checkout form. When viewing the product editing pop up window, the Payment Schedule section displays the default menu selection of "Never", despite this not being the current setting in use on the checkout form. This causes a lot of confusion on the customer side and does not provide an excellent customer experience.

Alternative Solution:
The current settings can be viewed both on the preview section of the checkout form, and on the live form by following it's link

Product Line: Keap

Multiple applications are experiencing campaign slowness

Campaign Builder

Issue Number: 2814777

Issue Status: In Progress

Date Reported:
09/07/2022

Estimated Resolution Date: 9/10/2022

Summary:
Sept 8th 2022 4:00 PM MST This issue has been resolved. Sept 8th 2022 2:55 PM MST Our development team has discovered the cause of the slowness to be associated with the management of decision diamond rules in our backend. We're continuing our investigation to pinpoint the exact issue, but we've also adjusted our infrastructure scaling to mitigate the slowness. Sept 8th 2022 11:21 AM MST We are still investigating the cause of this issue. Sept 8th 2022 7:50 AM MST The Product team is still investigating. Updates will be provided here as they become available. Sept 7th 2022 11:54 AM MST For multiple applications actions associated with campaigns like editing, navigating, triggering goals, etc are extremely delayed.

Product Line: Keap & Max Classic

Landing Page Link Security Issue

Issue Number: 2816167

Issue Status: Deployed

Date Reported:
09/08/2022

Estimated Resolution Date: 9/11/2022

Summary:
Landing Pages display an Error from Cloudflare: NET::ERR_CERT_COMMON_NAME_INVALID Also when you click through to the Landing Page URL and bypass the Error message, the Page displays a "403 Forbidden" message from Cloudflare

Product Line: Keap & Max Classic

KBL messages are failing to send to some contacts

Issue Number: 2823793

Issue Status: Deployed

Date Reported:
09/14/2022

Estimated Resolution Date: 10/5/2022

Summary:
September 14th 2022 3:45 PM PST We have confirmed the cause of the issue and created a fix which is being thoroughly tested. September 14th 2022 1:35 PM PST Our development team is actively investigating this issue. We believe the issue is associated with searching contacts before sending a text message in desktop only. September 14th 2022 12:00 PM PST When users attempt to send a text message from the within the contact record, or the comms tab, the message fails to send for some contacts. Users are reporting a "Message not sent" error or the message just disappears and doesn't send.

Alternative Solution:
This issue occurs only when logged into the desktop application and only when searching for contacts prior to sending a text message. If you're experiencing this issue you can workaround this issue by sending the message from your mobile application.

Product Line: Keap

Negative payments are not saving correctly causing a mismatched amount due

E-Commerce

Issue Number: 2822552

Issue Status: Deployed

Date Reported:
09/13/2022

Estimated Resolution Date: 10/4/2022

Summary:
When adding a negative payment to a Max Classic order it says "payment successfully added", but the payment doesn't show up inside the order.

Product Line: Max Classic

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks