Issue Number: 3522056

Date Reported:
09/15/2025

Estimated Resolution Date: 9/15/2025

Summary:
Emails in certain applications are not sending out from easy/advanced automations, broadcasts, test emails.

Product Line: Keap Pro/Max

Issue Number: 3523117

Issue Status: Deployed

Date Reported:
09/17/2025

Summary:
09/17/2025 5:04 PM MST Email Status Search is not displaying in some Max Classic/Ultimate plans. Our Product Team is investigating.

Alternative Solution:
The easiest workaround is to visit the report URL directly. This can be done by copy and pasting the URL shown below into your browser. Replace APPID with your Keap application Id and hit the enter key. https://APPID.infusionsoft.com/Reports/searchTemplate.jsp?reportClass=OptOutSearch&view=resultsPage

Product Line: Keap Pro/Max

Issue Number: 3530469

Issue Status: Deployed

Date Reported:
10/10/2025

Estimated Resolution Date: 10/31/2025

Summary:
We have identified an issue when if a user is viewing a contact record from the deal interface and attempts to add a task to the record using the task side panel, the task is created and assigned to the selected user but it does not get associated/linked to the contact record that was being viewed at the time. We are currently investigating this issue.

Alternative Solution:
The workaround for this is to use the "..." button and click on the "Add a task" option when viewing the contact record in the deal interface, as that method of creating the task works correctly. Or, users can view the contact record from the "Contacts" page accessed via the left navigation of the site, and create the task directly on the contact record via any method, instead of from the within the deal interface.

Product Line: Keap Pro/Max