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Upload error when trying to scan business cards using the Infusionsoft Mobile app

Apps/API

Issue Number: 1917396

Issue Status: Deployed

Date Reported:
01/10/2020

Summary:
There is currently an error when a business card is scanned to be entered as a contact.

Alternative Solution:
We have seen success for some mobile devices by deleting the Infusionsoft Mobile app and then reinstalling.

Product Line: Infusionsoft

RESOLVED: Landing Pages are not creating/updating contacts

Campaign Builder

Issue Number: 2061529

Issue Status: Deployed

Date Reported:
06/01/2020

Estimated Resolution Date: 6/1/2020

Summary:
June 1st 2020 2:00 PM All submissions have been cleared out of the queue and new submissions should be showing almost immediately. June 1st 2020 1:15 PM We are still seeing submissions in the queue backed up. We do not have and expected time for this to be completed at this time. We will update again once the queue is empty. June 1st 2020 12:15 PM The queue for the submissions is about two thirds complete. We currently are estimating that all Landing Page submissions will be caught up by 1:00 PM MST June 1st 2020 10:15 AM We have made the changes necessary. New Landing Pages can be created. Existing pages can be edited with access to changing the fields and tags. Contact data was not lost but there is a backlog of data that will take some time to work through. June 1st 2020 9:45 AM We have identified the cause of the issue and are making the necessary changes to get the issue resolved. Data from the submissions stopped transmitting around 12 pm May 30th 2020. June 1st 2020 8:15 AM Our Development teams are investigating this issue June 1st 2020 6:15 AM (MST) We are receiving reports of Landing Pages not creating/updating contacts. Also at this time you will not be able to edit existing Landing Pages fields and tags.

Alternative Solution:
Legacy Landing Pages and Web Forms can be used and will create contacts in the application.

Product Line: Infusionsoft & Keap

Web profile showing only hostnames

CRM

Issue Number: 2195703

Issue Status: Deployed

Date Reported:
10/20/2020

Estimated Resolution Date: 11/10/2020

Summary:
December 29th 2020 9:15 AM MST We are expecting this issue to be resolved before the end of the week. November 24th 2020 7:54 AM MST There are no new updates at this time. November 3rd 2020 3:18 PM MST After additional tested this issue seems to be occurring in Chrome only. We are still investigating. October 20th 2020 9:12 AM MST When a person visits a webpage which has the Keap tracking script embedded, the web profile inside the contact record (page views in visitors) shows only the hostname of the page. Our developers are investigating the cause of this issue.

Product Line: Infusionsoft

Monthly Subscriptions which should have billed on 12/1 instead scheduled to bill 12/31

Issue Number: 2238224

Issue Status: Done

Date Reported:
12/01/2020

Estimated Resolution Date: 12/22/2020

Summary:
December 1, 2020: We have identified an issue where monthly subscriptions scheduled to bill on the first of the month are instead billing on the last day of the month. Our developers are currently investigating the issue December 11, 2020: Our support team is available to resolve this issue for any remaining affected apps, however, no new applications are being affected by this issue.

Alternative Solution:
Due to the nature of this issue, our developers have presented a large scale solution for accounts experiencing this. Users may reach out to Keap Support to request that all skipped subscriptions for 12/1 are reset and recharged. This solution is viable for applications which have not yet begun manual collection on any missed payment.

Product Line: Infusionsoft

Some Apps: Some custom stats in dashboard widgets have begun showing "error" instead of a value when using the "AVERAGE" option

Main Nav

Issue Number: 2242054

Issue Status: Deployed

Date Reported:
12/04/2020

Estimated Resolution Date: 12/25/2020

Summary:
We have received reports from some applications that some of the stats in their Custom Statistics dashboard widgets were working, but have begun displaying "error" for some custom stats without making changes to the widgets themselves. This seems to revolve around using the "AVERAGE" option in the custom stat configuration. We are currently investigating.

Alternative Solution:
Currently no work around in app for these specific error stats. The customer would need to export the info and then do their own math (average of columns) in order to get their info while this is occurring.

Product Line: Infusionsoft

Keap Mobile app will not record Voicemail greeting for Keap Business Line.

Apps/API

Issue Number: 2247545

Issue Status: Deployed

Date Reported:
12/09/2020

Estimated Resolution Date: 1/21/2021

Summary:
After setting up a Keap Business Line in the mobile app you can go to create a Custom Voicemail greeting. The app will let you record a message, but once you are done it presents a button to hit to Preview the message, which does nothing. The Message time displayed below the button also appears as (0:00). You cannot save the message or overwrite it by recording another. So far we have reports from just Android phones not recording a message.

Product Line: Keap

Oops error when clicking the place order button in a quote

E-Commerce

Issue Number: 2257150

Issue Status: Deployed

Date Reported:
12/17/2020

Estimated Resolution Date: 1/7/2021

Summary:
December 29th 2020 9:15 AM MST We are expecting this issue to be resolved before the end of the week. December 17th 2020 9:52 AM PHX When a user creates a quote from the contact record, and clicks the place order button before sending the quote or saving it as a draft, they are directed to an Oops error page.

Alternative Solution:
Sending the quote, or clicking the save draft button, before clicking the place order button will prevent this issue.

Product Line: Infusionsoft

Images are displaying as broken in app Files, the Email builder, and sent Emails

Main Nav

Issue Number: 2266443

Issue Status: Support Researching

Date Reported:
12/28/2020

Estimated Resolution Date: 12/28/2020

Summary:
Monday, December 28th, 2020 10:00AM (Phoenix, AZ): This issue has been resolved. Monday, December 28th, 2020 9:30AM (Phoenix, AZ): We have received multiple reports that users are seeing images displaying as broken in their Files section of the app, in the email builder when utilizing images, and in emails that have been sent. We are currently looking into this matter further.

Product Line: Infusionsoft

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This page is an active list of known product or service issues affecting Keap users. Not all issues are necessarily posted here, but we'll do our best effort to update this page in a timely manner.

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Priority

Priority is used to estimate resolution time:

Priority SLA
Critical ASAP
Urgent 3 days
High 3 weeks
Medium 6 weeks
Low 8 weeks