Issue Number: 3010380

Issue Status: Deployed

Date Reported:
04/25/2023

Estimated Resolution Date: 6/6/2023

Summary:
4/25/23 12:50 PM Analytics Reports are throwing errors in both Pro/Max and Max Classic apps

Alternative Solution:
None

Product Line: Keap & Max Classic

Issue Number: 3030257

Issue Status: In Queue

Date Reported:
05/23/2023

Estimated Resolution Date: 5/26/2023

Summary:
May 25th 2023 7:45 AM PST The fix has been released to all customer apps as of this morning. This issue has been resolved. May 24th 2023 8:50 AM PST Deployment of this fix to customer apps is ongoing and should be completed before the end of the week. May 23rd 2023 5:12 PM PST Our testing was successful and we've started to update customer apps with the fix. May 23rd 2023 3:21 PM PST Our development team has identified the cause and has created a fix which is currently being tested. May 23rd 2023 12:27 PM PST When an action set is configured to create an order - AND not charge tax - AND use a payment plan setup in E-Commerce > Payment Plans - THEN the order is created but the credit card is not selected in the order

Product Line: Max Classic

Issue Number: 3032082

Issue Status: In Progress

Date Reported:
05/25/2023

Estimated Resolution Date: 5/25/2023

Summary:
May 26th 2023 3:40 PM PST This issue is resolved. May 26th 2023 2:00 PM PST Our development team was able to identify the cause of this issue and make updates to correct it. We are still monitoring, but we have verified with the fix with some users directly. May 26th 2023 8:53 AM PST We're continuing to investigate this issue. May 25th 2023 4:36 PM PST For some users, after they login they only see a blank page. This doesn't appear to be impacting all users in an application, but users which experience this issue do see this when logging into other Keap apps.

Product Line: Keap

Issue Number: 3034488

Issue Status: Deployed

Date Reported:
05/30/2023

Estimated Resolution Date: 6/2/2023

Summary:
We have received reports of a "Your connection is not private" prompt appearing when trying to view legacy landing pages. We are currently looking into this issue.

Alternative Solution:
At this time, pages can still be accessed by clicking "Advanced" on the page where you see the "Your connection is not private" prompt and then clicking the link that appears to Proceed to the page.

Product Line: Keap & Max Classic